Updated firmware available for ATS4G and Symmetra PX (NMC3 version)

[JLehr]

October 26, 2023

An issue with firmware binaries for the ATS4G and Symmetra PX (NMC3 version) downloaded from approximately Oct 12 until Oct 26, 2023 prevents the application from installing. The correct firmware binaries are now available.

If you performed a firmware update on ATS4G or Symmetra PX devices between Oct. 12 and Oct. 26, 2023 using binaries downloaded from apc.com or the Data Center Expert offline catalog, you must manually update each affected device with the correct application.

You cannot use Data Center Expert or the Firmware Update Utility (downloaded as part of the firmware file) to update affected devices.

If your Data Center Expert downloaded updates from the firmware update server between Oct. 12 and Oct. 26, it is strongly recommended that you have DCE contact the firmware update server again to download the correct firmware.

IT Expert downloaded the most recent files from the update server on Oct 26.

To update the firmware in Data Center Expert:

Go to Updates > Apply Firmware Updates and click Check Updates. DCE will contact the update server and download the new files.

If you downloaded the firmware update catalog and uploaded it to DCE, download the catalog again and upload the new copy.

DCE Firmware Update Catalog

If you performed a firmware update on ATS4G or Symmetra PX devices between Oct. 12 and Oct. 26, you must manually update each affected device with the correct application.

You cannot use Data Center Expert to update affected devices.

To update the firmware in IT Expert:

The correct firmware binaries are now available in IT Expert.

Go to Configuration > Firmware Update to update the firmware on available ATS4G or Symmetra PX devices.

If your ATS4G or Symmetra PX devices do not appear in the list of devices that are eligible for a firmware update, manually updating the firmware on the affected devices is required.

To manually update the firmware:

The correct ATS4G and Symmetra PX firmware is available to download on www.apc.com.

Update the firmware using either FTP or SCP.

ATS4G

Symmetra PX

For additional assistance updating firmware on the NMC:

Video: How do I upgrade the firmware on an APC Network Management Card (NMC) or NMC embedded device ...