Windows update KB5014692 seems to be causing Virtual ViewX to have login problems

[geoffpatton]

I have a customer that is on Server 2019 and Geo SCADA 2020 December 2021 Update

and Virtual ViewX manager version 2.6.0.24

Sometimes they would get an error when logging in.

"Application Load Failed: Login Failure: the user has not been granted the requested logon type at this computer."

Not everyone is having the problem. Sometimes it works and sometimes it doesn’t. User1 can connect from one PC but not another. But User 2 CAN connect from a PC that won’t work for User1.

My customer found that the issue seems to be caused be by Windows Update “2022-06 Cumulative Update for Windows Server 2019 for x64-based Systems (KB5014692)”

That was the only change preceding the problems. Rolling back the update fixes the issues. It only is affecting the Virtual ViewX servers. The ViewX login on the Primary and Backup servers seem to be ok with the update applied (so far).

Seems others are having similar issues:

https://docs.microsoft.com/en-us/answers/questions/890250/kb5014692-jun-22-update-and-network-failur...

I have an email into support but just wanted to post this here now in case anyone else has this problem.

[sbeadle]

Thank you Geoff,

we have seen evidence of something similar and we are trying to understand this before notifying people on the Windows Updates testing page:

https://community.se.com/t5/Geo-SCADA-Knowledge-Base/Microsoft-Update-Testing/ba-p/279120

Steve

[sbeadle · Accepted solution]

Thank you,

Notification added to Windows Updates testing page:

https://community.se.com/t5/Geo-SCADA-Knowledge-Base/Microsoft-Update-Testing/ba-p/279120

Steve

[FilipZapletal]

Hello,

I want to ask, if there is any progress or solution (other than dont installing updates) regarding this problem?

Our customers are asking us about this topic, because keeping their systems not updated is not acceptable in long term.

I was waiting for new monthly version release, but in release notes I have not found any mentions or further notes.

Thank you for answer.

[sbeadle]

Hi Filip,

Yes, the developers are making progress towards a solution. A beta is being trialled and has worked on 2022. There should be further news soon.

Thank you,

Steve

[Johnny07]

Hello, is there any news about his issue?

Thanks,

Johnny

[sbeadle · Accepted solution]

Hi Johnny,

we are making good progress with the resolution. While we can't be sure about the release which will resolve it, it could be the one in November.

Our Beta release of Geo SCADA 2022 does have a fix for the issue, and also resolves compatibility with Windows Server 2022. If you wish to join the Beta programme and test this, please follow the directions at this posting:

https://community.se.com/t5/EcoStruxure-Geo-SCADA-Expert/Geo-SCADA-2022-Beta-Testing-Would-you-like-...

(Note that there is a known issue with the Beta Virtual ViewX which causes context menu problems, but this is not connected to the Operating System issues).

[Johnny07]

Stephan, thanks for your quick response.

good to hear working on it and making progress.

Johnny

[LeeAdvent]

Is there any update on this issue? 

[sbeadle · Accepted solution]

The issue has been resolved and will require an upgrade of the Virtual ViewX Server using the December 2022 Update of Geo SCADA 2021. Find it at:

https://community.se.com/t5/Geo-SCADA-Knowledge-Base/Geo-SCADA-Expert-Downloads/ba-p/279115