Alarm acknowledgement: what is the right behavior?

MercedesLopez · ‎2022-04-13

Hello, SE support,

I acknowledged an alarm and now older alarms are acknowledged as well 🤔.

Is this expected behavior?

Thanks for guidance!

Mercedes

David_Chapman · ‎2022-04-14

Hello!

In Energy Hub when you acknowledge an alarm it will acknowledge all instances of that alarm so it is expected that many alarms will now show as acknowledged after acknowledging.

Thanks

https://ecostruxure-energy-one.se.app/relay/cdn/help/Content/C-Tasks/Acknowledging-alarms.htm

See Answer In Context

David_Chapman · ‎2022-04-14

Hello!

In Energy Hub when you acknowledge an alarm it will acknowledge all instances of that alarm so it is expected that many alarms will now show as acknowledged after acknowledging.

Thanks

https://ecostruxure-energy-one.se.app/relay/cdn/help/Content/C-Tasks/Acknowledging-alarms.htm