Issue
Users or engineers may be unsure of how to access the best support for issues with EBO Smart Connectors, especially where site specific Smart Connectors have been developed, or believe the issue is with the underlying framework.
Product Line
EcoStruxure Building Operation
Environment
Integration
Cause
Unlike EBO, which is a standard EcoStruxure product that falls under normal R&D, the Smart Connector (formerly known as Mongoose) was developed by Schneider Electric Buildings Labs and a separate R&D Team.
Resolution
If using a Smart Connector developed specifically for a project by a separate Integration Team within Schneider-Electric, then it is always best to go back to that team with your technical issues.
In all other cases, the Smart Connector Framework is now supported via normal Product Support channels by raising a support case with your local Customer Care Centre, just as you would for any other EcoStruxure Issue.
The SmartConnector Developer Forum: can still also still be found on the community.
