Help
  • Explore Community
  • Get Started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
Notifications
Login / Register
Community
Community
Notifications
close
  • Forums
  • Knowledge Center
  • Events & Webinars
  • Ideas
  • Blogs
Help
Help
  • Explore Community
  • Get Started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
Login / Register
Sustainability
Sustainability

Join our "Ask Me About" community webinar on May 20th at 9 AM CET and 5 PM CET to explore cybersecurity and monitoring for Data Center and edge IT. Learn about market trends, cutting-edge technologies, and best practices from industry experts.
Register and secure your Critical IT infrastructure

Node reset messages are received at regular time intervals after a BAS 2800+ to Sigma upgrade

Building Automation Knowledge Base

Schneider Electric Building Automation Knowledge Base is a self-service resource to answer all your questions about EcoStruxure Building suite, Andover Continuum, Satchwell, TAC…

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
  • Home
  • Schneider Electric Community
  • Knowledge Center
  • Building Automation Knowledge Base
  • Node reset messages are received at regular time intervals after a BAS 2800+ to Sigma upgrade
Options
  • Bookmark
  • Subscribe
  • Email to a Friend
  • Printer Friendly Page
  • Report Inappropriate Content
Invite a Co-worker
Send a co-worker an invite to the portal.Just enter their email address and we'll connect them to register. After joining, they will belong to the same company.
You have entered an invalid email address. Please re-enter the email address.
This co-worker has already been invited to the Exchange portal. Please invite another co-worker.
Please enter email address
Send Invite Cancel
Invitation Sent
Your invitation was sent.Thanks for sharing Exchange with your co-worker.
Send New Invite Close

Related Forums

  • Intelligent Devices Forum

Previous Next
Contributors
  • Cody_Failinger
    Cody_Failinger
  • DavidFisher
    DavidFisher
  • CraigEl
    CraigEl
  • sesa125819
    sesa125819
  • Product_Support
    Product_Support

Invite a Colleague

Found this content useful? Share it with a Colleague!

Invite a Colleague Invite
Back to Building Automation Knowledge Base
Options
  • Bookmark
  • Subscribe
  • Email to a Friend
  • Printer Friendly Page
  • Report Inappropriate Content
0 Likes
1610 Views

Link copied. Please paste this link to share this article on your social media post.

Trying to translate this page to your language?
Select your language from the translate dropdown in the upper right. arrow
Translate to: English
  • (Français) French
  • (Deutsche) German
  • (Italiano) Italian
  • (Português) Portuguese
  • (Русский) Russian
  • (Español) Spanish

Node reset messages are received at regular time intervals after a BAS 2800+ to Sigma upgrade

Picard Product_Support
‎2018-09-07 02:31 PM

Last Updated: Administrator CraigEl Administrator ‎2022-08-09 01:23 AM

Issue

Node reset messages are received at the Sigma server on a regular basis.

Product Line

Satchwell Sigma

Environment

  • Sigma software - all releases.
  • Sigma firmware - all versions.

Cause

Messages designed to be sent to a server are being sent to a device node.

Resolution

The BAS 2800+ system allows Controllers and Terminals to have the same numbers allocated. In Sigma this is not possible as all device numbers are unique. Should a reference to a terminal accidently be left in a controller configuration, then the controller may send messages to this device number, the receiving controller will then reset.

There are two ways to locate the source of the messages being sent to the resetting controller, they are:

  1. Use SigView to display all of the object data for a controller, and then search the data for the node number of the resetting controller. You will be looking for entries such as T(resetting node number).

OR

  1. Disconnect the controller from the network, and then connect a laptop, configured with the controller IP Address, and running WireShark to record all network messages.
  2. Allow WireShark to run for a period greater than the time between controller node resets.
  3. Filter the WireShark messages to review only messages sent to the IP Address of the resetting node. Check what the source IP address of these messages is, and then use SigView to review this controllers data.

A typical Wireshark display is shown below, in this case the trace is filtered on the "Source" IP Address.

For more information on using WireShark, please review Using WireShark to analyse communications on an Ethernet network.

Labels (1)
Labels:
  • Satchwell BAS & Sigma
Tags (2)
  • Find more articles tagged with:
  • 4939
  • start
Was this article helpful? Yes No
No ratings

Link copied. Please paste this link to share this article on your social media post.

To The Top!

Forums

  • APC UPS Data Center Backup Solutions
  • EcoStruxure IT
  • EcoStruxure Geo SCADA Expert
  • Metering & Power Quality
  • Schneider Electric Wiser

Knowledge Center

Events & webinars

Ideas

Blogs

Get Started

  • Ask the Community
  • Community Guidelines
  • Community User Guide
  • How-To & Best Practice
  • Experts Leaderboard
  • Contact Support
Brand-Logo
Subscribing is a smart move!
You can subscribe to this board after you log in or create your free account.
Forum-Icon

Create your free account or log in to subscribe to the board - and gain access to more than 10,000+ support articles along with insights from experts and peers.

Register today for FREE

Register Now

Already have an account? Login

Terms & Conditions Privacy Notice Change your Cookie Settings © 2025 Schneider Electric

This is a heading

With achievable small steps, users progress and continually feel satisfaction in task accomplishment.

Usetiful Onboarding Checklist remembers the progress of every user, allowing them to take bite-sized journeys and continue where they left.

of