Issue
After the "Windows is shutting down" message, Windows displays a non-specific memory error:
lmadmin.exe - Application Error
The instruction at "0x00000000" referenced memory at "0x000000".
The memory could not be read.Product Line
EcoStruxure Building OperationEnvironment
Building Operation Enterprise Server
Cause
This issue is caused by Flexera Software, the licensing software used within Building Operation. Flexera does not support Windows XP, which leads to this error during system shutdown.
This is a known limitation and will not be addressed in future updates.
Resolution
- There are no known operational impacts associated with this error.
- It only occurs during shutdown of a Windows XP machine.
- Upgrading the operating system to a supported version will eliminate this error.
Additional Notes
- This issue is cosmetic and does not affect system performance or licensing functionality.
- Users are encouraged to migrate away from Windows XP due to broader security and compatibility concerns.
