Issue
Communication issues between the Enterprise Server and Automation Servers result in an offline status of the AS. More information is required on how this status is detected.
Product Line
EcoStruxure Building Operation
Environment
- Enterprise Server
- Automation Server
Cause
An AS behaves as if it is online yet shows up as offline in Workstation.
Resolution
As of 1.5.0.10001 there is a new model for detecting online / offline servers.
Prior to 1.5.0.10001
- When a communication error was detected the Automation Server was marked as offline.
As of 1.5.0.10001 and Newer
- An immediate DetectOnline call is scheduled.
- Only after three failed DetectOnline with an interval of one second we consider the server to be offline.
- When offline an alarm is generated.and set the offline status as normal, and also go back to one minute interval for online detection.
In 1.5.0.10001 the number of retries and interval is possible to set in server.properties.
From 1.6.0 this is configurable from WorkStation.
*** Server Communication folder is hidden in more recent versions of SBO
See Also:
