Issue
Attempt to download license and see the below error.
Failed to request license
Error: Failed to store licence file
Exception HRESULT:0x8007051B) (0x0000051B)
Failed to request license
Error: Failed to store licence file
Exception HRESULT:0x8007051B) (0x0000051B)
Product Line
EcoStruxure Security Expert
Environment
Security Expert
Cause
This error could be caused by a folder permissions issue. Usually occurring when Security Expert was installed without proper permissions to edit the folder or parent folder of where the license is stored.
Alternatively it can be caused by a domain user account and local user account having identical names since Security Expert doesn’t know which user to check the permissions of when trying to save the license file.
Resolution
The possible solutions are shown in the order that they should be attempted:
- Right click the Security Expert license folder, (usually "C:\ProgramData\SchneiderElectric\SecurityExpert\License")and ensure that the Windows user has permissions to modify and view the contents of the folder.
- Ensure that the there is no local windows user with the exact same name as a domain windows user (e.g. LOCALHOST\admin, as well as ACME\admin). If this is the case change the name of one of the windows users so it doesn’t exactly match the other.
- Perform a manual registration. Generate the .req file, go on the Licensing page, fill the form and download the license file. Then use the Browse button to import you license in Security Expert.
