Posted: 2021-06-28 07:58 AM . Last Modified: 2024-03-26 03:47 AM
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Posted: 2021-06-28 07:58 AM . Last Modified: 2024-03-26 03:47 AM
Smart-UPS RT 5000 XL - Critical Alarm
Good morning,
I came into work today and one of my 2 battery backups are throwing a Critical Alarm.
I am not really sure why - I am very new to dealing with battery backups and I have the power features on this backup the same as the other one and it is not throwing errors.
04/30/2019 06:12:50 Device UPS: An input voltage or frequency problem no longer prevents switching to bypass mode. 04/30/2019 05:52:49 Device UPS: Bypass not in range ; high voltage. 04/30/2019 01:13:19 Device UPS: An input voltage or frequency problem no longer prevents switching to bypass mode. 04/30/2019 00:51:08 Device UPS: Bypass not in range ; high voltage. 04/29/2019 18:47:26 Device UPS: An input voltage or frequency problem no longer prevents switching to bypass mode. 04/29/2019 18:32:01 Device UPS: Bypass not in range ; high voltage. 04/26/2019 16:04:09 System NTP update successful. 04/22/2019 15:28:53 Device UPS: Self-Test passed. 04/22/2019 15:28:45 Device UPS: Self-Test started by automatic timer. UPS StatusSmart-UPS RT 5000 XLLast Battery TransferUPS battery testBattery Temperature83.8°FRuntime Remaining21min 8secUPS InputInput Voltage249.1 VAC @ 60.0 HzUPS OutputOutput Voltage208.0 VAC @ 60.0 HzLoad Current5.3 AmpsOutput VA21.9 %Output Watts28.9 %Battery StatusState of Charge100.0 %Battery Voltage217.4 VDCNum of External Batteries0If anyone can explain to me why this is happening and how I should go about fixing it that would be awesome.
I have done a few Google searches, but I have not been able to find anything that I think is what I am looking for in this scenario.Thank you!
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Back-UPS & Surge Protectors
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Posted: 2021-06-28 07:59 AM . Last Modified: 2024-03-26 03:46 AM
Hi Chuck
Looking at the information you've included it simply is that your utility voltage is coming in at nearly 250 V and you have an output voltage of 208 V so it is information you that the UPS wouldn't be able to go to bypass (supply the load straight from utitlity power bypassing the UPS) because of this.
Regards
Matt
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Posted: 2021-06-28 07:59 AM . Last Modified: 2024-03-26 03:46 AM
Hi Chuck
If your load can handle 240 V then setting the output to 240v will definitely help. You may still see this message at times as a 10v difference between input and output is around the threshold but it will definitely reduce the message compared to the output being set to 208 V.
Regards
Matt
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Posted: 2021-06-28 07:59 AM . Last Modified: 2024-03-26 03:46 AM
Hi Chuck
Looking at the information you've included it simply is that your utility voltage is coming in at nearly 250 V and you have an output voltage of 208 V so it is information you that the UPS wouldn't be able to go to bypass (supply the load straight from utitlity power bypassing the UPS) because of this.
Regards
Matt
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Posted: 2021-06-28 07:59 AM . Last Modified: 2024-03-26 03:46 AM
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Posted: 2021-06-28 07:59 AM . Last Modified: 2024-03-26 03:46 AM
Thank you, Matt!
If I changed my output voltage on my UPS to 240V then, in theory, I should be fine right?
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Posted: 2021-06-28 07:59 AM . Last Modified: 2024-03-26 03:46 AM
Hi Chuck
If your load can handle 240 V then setting the output to 240v will definitely help. You may still see this message at times as a 10v difference between input and output is around the threshold but it will definitely reduce the message compared to the output being set to 208 V.
Regards
Matt
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Posted: 2021-06-28 07:59 AM . Last Modified: 2024-03-26 03:46 AM
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Posted: 2021-06-28 07:59 AM . Last Modified: 2024-03-26 03:46 AM
Thank you, sir!
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