HELP!!! APC BACK UPS 1200 on mac OSX 10.10

[Chiappa_apc]

Hello!

Sorry for my english!

I can't manage (USB cable) my APC BACK UPS 1200 on mac osx 10.10. There isn't any driver or app for mac on APC website.
Hello
Sorry for my english
I had an APC 600VA UPS with serial cable and this worked perfectly on my mac. The power configurations were enabled in the system preferences automatically with UPS APC 600VA.
With UPS in 1200 my mac does not recognize the UPS.It shows only the system settings that there is a USB device (USB <-> Serial) connected.
How should I proceed?

Thanks

[BillP]

Carlos,

We have Kbase FA159690 "Configuring native shutdown on Mac OS X" that should help you.

[Chiappa_apc]

Thanks Bill, but it is not the issue.

Mac OSX does not recognize the UPS, as the images below.

The third image shows the USB connected (USB<->Serial). Someone with the same problem? How to solve it?

Thanks!

Nz3Ucp8it%2BYOwt1kq2BDag%3D%3D.png

6zWyONgMVg%2FvKKmHDR5gBA%3D%3D.png

1LxFSyOWojpbMUOX9uC8Eg%3D%3D.png

[Terry_Kennedy_apc]

That's odd. I have neither a Mac nor your model of UPS, however I have a 5+ year old Smart-UPS on my PC, connected via USB, and it shows up as USB Vendor ID 051D (APC) and Product ID 0002. I would be quite surprised to see a newer product from APC show up as a generic serial adapter manufactured by FTDI.

If you disconnect the USB cable from the UPS, does the serial device disappear on your Mac?

This Apple discussion thread says that an Apple support chat person says that this is a "common problem" on some Apple models after upgrading to Yosemite. This Apple discussion thread reports some people got it working after updating Yosemite from 10.10.1 to 10.10.2 or 10.0.3.

Other than that, we'll have to wait to see what the APC people say.

[Chiappa_apc]

Hello Terry!

This is a issue that is bothering me a lot. I bought this APC model just to be able to monitor the shutdown via software (native Mac OSX support ou any app by APC). My previous UPS (APC 600VA) working perfectly on Mac OS X (native support).

I'm running OS X 10.10.3 and when I disconnect the USB cable the serial device disappear on my Mac.

Thanks again

Carlos

[BillP]

How was the old UPS attached to the system? Were you using a USB to serial converter? With the new Back-UPS you should be able to attach the USB cable to the computer and UPS and the computer should discover it. If it is not being discovered that indicates there is an issue with the driver provided by Apple.

Have you tried APCUPSD as an alternative to the system power options?

[Chiappa_apc]

Hello Bill

My old UPS was APC BE600-BR 600VA and my mac discovered it automatically. Its cable had a USB (computer) and RJ45 (APC UPS). No third-party application was necessary.

Now, with the new UPS (BACK UPS 1200) and its cable, USB Cable A (computer) to B (APC UPS), the OSX system does not discovered it.

I'm not using any converter, just plugged the cable.

I have tried APCUPSD and did not work. It does not establish connection with my mac.

Any idea?

Thanks again

qOo6a5WThW5OGPdSh4pggw%3D%3D.png

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[BillP]

Hi,

I'm facing to the same trouble with my 

Back-UPS RS 900G

it's properly discovered in the system but no energy tab appear for the UPS.

do you have any solution ?

regards,
Denis Forzy

[Anonymous user]

I have the same problem - just upgraded to Yosemite 10.10.5 and now no UPS showing in Energy Saver, 'About this Mac', or with the apcupsd monitor.

Using an APC SMT1500i via USB - worked fine with Mavericks.

Any Fix?

[BillP]

Hi,

I am not sure what the cause is with Energy Saver. In the testing we have done the UPS work as expected. 

I do not that there is an issue with APCUPSD because Apple made a change to Start-up Items. The  link below help with that issue.

http://article.gmane.org/gmane.comp.sysutils.apcupsd.user/10008/match=

[Anonymous user · Accepted solution]

Bill,

I have apcupsd working now, but the SMT1500i is still not seen by Energy Saver nor in the System Report under 'Power' nor 'USB'.

In Windows 7 (running under Parallels) the Powerchute business software can see the UPS fine, and says it's working Ok.

The 'Devices' window in Win7 also recognises the UPS.

But I've spent the best part of 6 hours trying to update the firmware from 0.91 to 0.93 running the firmware updater in Win7 under Parallels.

Most of the time the FW updater can't communicate with the UPS (stops at 43% when trying to connect).

Sometimes it does connect, then times-out at 10% trying to upload the new firmware. Sometimes it switches the UPS off - no, not while it's *installing* the new firmware, just while it's trying to upload it.

Once I got it to 95% ('Verifying the new firmware uploaded') then it said it had failed.

However, looking at the UPS info later, it *had* installed 0.93.

Obviously, I had killed the apcxxx services in Win7 before installing. And yes, I had tried several different USB cables - including the original APC USB cable, and also the APC serial cable.

APC needs to look into this comms problem, take a look at the Apple discussion forums, and www.macrumors.com forum - there's lots of people with the same problem.

There's some sort of comms problem with Yosemite and the SMT1500i.