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(Cross post) TradeUPS is a dead end for smaller units

APC UPS for Home and Office Forum

Schneider Electric support forum for our APC offers including Home Office UPS, Surge Protectors, UTS, software and services and associated products designed to share knowledge, installation, and configuration.

LarryK
Lieutenant JG
Lieutenant JG
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(Cross post) TradeUPS is a dead end for smaller units

Hearken back 6 months to this post: https://community.exchange.se.com/t5/Business-Power-Forum/Wow-they-changed-the-TradeUPS-program/m-p/...

 

Well, today I wanted to TradeUPS a BE750G for a BE850G2 for a client and the Add to Cart button says "Call for Availability 800-800-4272"

 

So I called, and now the CSR is telling me that I can no longer TradeUPS a BackUPS device for a BackUPS device.  I can only do the TradeUPSto a SmartUPS device.  In fact, the CSR pointed me to the text on the web page:

 

 

Trade-UPS For Edge Computing

If you have an old UPS, you can trade it for a discount on a new APC Smart UPS

 

I've been an APC partner for over a decade and I am HORRIFIED that there is ABSOLUTELY NO NOTICE to PARTNERS about a major program change. 

 

This is DISGRACEFUL CORPORATE BEHAVIOR on a level I have NEVER encountered.

 

To say that I am livid about this unannounced change is an understatement.

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