(Cross post) TradeUPS is a dead end for smaller units

[LarryK]

Hearken back 6 months to this post: https://community.se.com/t5/Business-Power-Forum/Wow-they-changed-the-TradeUPS-program/m-p/...

Well, today I wanted to TradeUPS a BE750G for a BE850G2 for a client and the Add to Cart button says "Call for Availability 800-800-4272"

So I called, and now the CSR is telling me that I can no longer TradeUPS a BackUPS device for a BackUPS device.  I can only do the TradeUPSto a SmartUPS device.  In fact, the CSR pointed me to the text on the web page:

Trade-UPS For Edge Computing

If you have an old UPS, you can trade it for a discount on a new APC Smart UPS

I've been an APC partner for over a decade and I am HORRIFIED that there is ABSOLUTELY NO NOTICE to PARTNERS about a major program change. 

This is DISGRACEFUL CORPORATE BEHAVIOR on a level I have NEVER encountered.

To say that I am livid about this unannounced change is an understatement.

[LarryK]

Hearken back 6 months to this post: https://community.se.com/t5/Business-Power-Forum/Wow-they-changed-the-TradeUPS-program/m-p/...

Well, today I wanted to TradeUPS a BE750G for a BE850G2 for a client and the Add to Cart button says "Call for Availability 800-800-4272"

So I called, and now the CSR is telling me that I can no longer TradeUPS a BackUPS device for a BackUPS device.  I can only do the TradeUPSto a SmartUPS device.  In fact, the CSR pointed me to the text on the web page:

Trade-UPS For Edge Computing

If you have an old UPS, you can trade it for a discount on a new APC Smart UPS

I've been an APC partner for over a decade and I am HORRIFIED that there is ABSOLUTELY NO NOTICE to PARTNERS about a major program change. 

This is DISGRACEFUL CORPORATE BEHAVIOR on a level I have NEVER encountered.

To say that I am livid about this unannounced change is an understatement.