Cannot uninstall PowerChute Personal Edition 2.2 on Windows 7

Anonymous user · ‎2021-06-30

I tried to uninstall PowerChute Personal Edition 2.2 on Windows 7. The Windows installer log file contains this text:

Action start 15:54:18: CheckRequiredFile.
DEBUG: Error 2738: Could not access VBScript runtime for custom action
MSI (s) (34:24) [15:54:28:172]: Product: APC PowerChute Personal Edition v2.2 -- The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2738. The arguments are: , ,

MSI (c) (DC:94) [15:54:18:291]: Font created. Charset: Req=0, Ret=0, Font: Req=MS Shell Dlg, Ret=MS Shell Dlg

The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2738. The arguments are: , ,
Action ended 15:54:28: CheckRequiredFile. Return value 3.

Could you e-mail me the instructions for manually removing PowerChute?

Anonymous user · ‎2021-06-30

Me too please ! Trying to uninstall from sbs2011 - APC ver 2.2

Anonymous user · ‎2021-06-30

Can you also send me instructions for removal of Power Chute Personal Edition 2.0 from Windows 2000 Server?

If it is possible I need this ASAP.

Thank you

Anonymous user · ‎2021-06-30

Also need instructions to uninstall on Windows 7 X86 and X64. Please PM me.

Anonymous user · ‎2021-06-30

I need the directions too please 😃

Erasmus_apc · ‎2021-06-30

I have just sent the instructions to you via Private Message. Please check your control panel/message box at the top of the forum interface.

Anonymous user · ‎2021-06-30

I need the instructions too please.

BillP · ‎2021-06-30

I'd like the instructions, too, for Win7 x64.

BillP · ‎2021-06-30

Please send instructions to remove 3.2 from Vista. Uninstall hangs with "Please wait while Windows Configures PowerChute Personal Edition". I have tried to reinstalling PowerChute but the Uninstall still fails.

BillP · ‎2021-06-30

Please check your Inbox chipdyer, I have sent the instructions to you.

Anonymous user · ‎2021-06-30

Thanks JonPro, but I think I missed to mention that my OS is Vista instead of Win7, do you have the instruction for Vista? Thanks!

BillP · ‎2021-06-30

A PM has been sent to bmilford.

Anonymous user · ‎2021-06-30

Same problem, same request. Please send a copy of the uninstall instructions. Thank you

jo3 · ‎2022-09-05

alguien pudo desinstalar powerchute ¿? win 7

someone was able to uninstall powerchute? win 7

BillP · ‎2022-09-06

@jo3

Instruction on how to manually remove PowerChute Personal Edition from a Windows system is available in Schneider Electric FAQ https://www.apc.com/us/en/faqs/FA159949/