Cannot uninstall PowerChute Personal Edition 2.2 on Windows 7

Anonymous user · ‎2021-06-30

I tried to uninstall PowerChute Personal Edition 2.2 on Windows 7. The Windows installer log file contains this text:

Action start 15:54:18: CheckRequiredFile.
DEBUG: Error 2738: Could not access VBScript runtime for custom action
MSI (s) (34:24) [15:54:28:172]: Product: APC PowerChute Personal Edition v2.2 -- The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2738. The arguments are: , ,

MSI (c) (DC:94) [15:54:18:291]: Font created. Charset: Req=0, Ret=0, Font: Req=MS Shell Dlg, Ret=MS Shell Dlg

The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2738. The arguments are: , ,
Action ended 15:54:28: CheckRequiredFile. Return value 3.

Could you e-mail me the instructions for manually removing PowerChute?

Anonymous user · ‎2021-06-30

Same problem, same request. Please send a copy of the uninstall instructions. Thank you

See Answer In Context

BillP · ‎2021-06-30

Hello,

I am still having problems uninstalling powerchute, any instructions on how to uninstall would be appreciated!

P.

Anonymous user · ‎2021-06-30

thank you for the input, looking at the documentation that comes with APC XS 1000 there is not mention on the front for checking the os for compatibility.Nor is there any warnings for not using native windows support. I am experienced so that in itself was a warning to me. however I can see where someone not as experienced as myself would just plug and play or down load and install software without choosing the correct OS version for the install. The biggest warning to me is the amount of people asking for information to uninstall. Enough to convince me that it is more than just isolated issues. ... So please someone come forward and let me know the issue? I prefer to avoid them and gaining proper knowledge before install is the best bet.

Anonymous user · ‎2021-06-30

I am Having the Same Issue "There is a problem with this Windows Installer package", Please Help

Anonymous user · ‎2021-06-30

I would like the uninstall instructions as well for Windows 7 64-bit. Thanks.

Anonymous user · ‎2021-06-30

I would like them too.

BillP · ‎2021-06-30

Have you tried restarting your computer and/or re-downloading the PCPE installer again?

Anonymous user · ‎2021-06-30

Can you email me instruction how to remove PowerChute Personal Edition 2.1.1
operating system is Win 2008 r2 64bit
error message is powerchute installshield engine (ikernel) could not be launched

Message was edited by: marmur

Anonymous user · ‎2021-06-30

Can you also send me the uninstall instructions for power chute personal from windows SBS 2008 64bit.

Thanks,E

Anonymous user · ‎2021-06-30

Hello - Can I please have the uninstall instructions cause I'm experiencing the same issue

Anonymous user · ‎2021-06-30

Hello can I please have the uninstall instructions ? I'm experiencing the same prob

Anonymous user · ‎2021-06-30

I tried to uninstall PowerChute Personal Edition 2.2 on Windows 7. The Windows installer log file contains this text:

Action start 15:54:18: CheckRequiredFile.
DEBUG: Error 2738: Could not access VBScript runtime for custom action
MSI (s) (34:24) [15:54:28:172]: Product: APC PowerChute Personal Edition v2.2 -- The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2738. The arguments are: , ,

MSI (c) (DC:94) [15:54:18:291]: Font created. Charset: Req=0, Ret=0, Font: Req=MS Shell Dlg, Ret=MS Shell Dlg

The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2738. The arguments are: , ,
Action ended 15:54:28: CheckRequiredFile. Return value 3.

Could you e-mail me the instructions for manually removing PowerChute?

Anonymous user · ‎2021-06-30

I'm using windows 7 x64.

2 Points:

# Why are the instructions not posted and why are the questions regarding this ignored,
# I followed instructions to remove the app. All good and dandy and no longer shows up as an application. HOWEVER, the native windows 7 features in power management do not show up. In other machines where I did not make the mistake to install powerchute, windows 7 power management allows to configure usage with and without battery. Even after removing powerchute, windows 7 no longer allows this. How can I restore the NATIVE windows 7 behavior please.

Point 1 PS
Would be MUCH simpler to trust the readers and post the instructions for everyone to see in a search. This makes it look like this is a way to increase the number of "members" to this forum, or hide how buggy and maldesigned power chute is.

Anonymous user · ‎2021-06-30

Thank you!

That (removing APC driver from the batteries section of device manager) did the trick. Simple and immediate. In my case no need to unplug, restart or anything else.

Message was edited by: laxamar

Anonymous user · ‎2021-06-30

Hello,

I as well need this ultra-secret instruction set. Thank you.

BillP · ‎2021-06-30

Hi Kifo,

If PCPE cannot be removed using the usual un-installation method available, you'll end up doing a manual removal. I have sent the instructions via PM.

Anonymous user · ‎2021-06-30

Hi I am also trying to uninstall the PowerChute Personal Edition 2.2 in order to upgrade to version 3.0 but I get the same Error 2738. What is the instruction for uninstalling the version 2.2 software? I am using Windows 7 64 bit.

Thanks!

Anonymous user · ‎2021-06-30

I also have 7 x64 and need to restore native windows 7 features in power management, please pm me the instructions
Thanks

Anonymous user · ‎2021-06-30

Can someone PM me the instructions too? Thanks a lot in advance!

BillP · ‎2021-06-30

A PM message has been sent to makruiten.

BillP · ‎2021-06-30

A PM has been sent to BigRat29.

Anonymous user · ‎2021-06-30

I also need the instructions for uninstall. I had uninstalled but when I rebooted Win 7 had to do a restore. Now I cannot install 3 because i cannot uninstall 2. I get the message that there is a previous version. thanks for the assist.

BillP · ‎2021-06-30

A PM has been sent to lightfootjc

BillP · ‎2021-06-30

Please send me the instructions for manual removal.

Anonymous user · ‎2021-06-30

Please email me the instructions. I'm having trouble uninstalling PowerChute Personal 3.0 on Win7 64bit.

Anonymous user · ‎2021-06-30

Please email me the uninstall instructions. I'm trying to uninstall PowerChute Personl 3.0 on Win7 64bit.

Anonymous user · ‎2021-06-30

I just installed PowerChute Personal Edition off the CD that came with my UPS (Windows XP), and it will not let me start the software, and it will not let me delete the software, saying it can't remove registry keys even though i am the only user and running with complete Administrator rights. I also can't go in and manually delete the registry key, even though it seems I have stopped all the Services. Please email me the manual uninstall directions for PowerChute on Windows XP?

Thanks!

Ed R.

BillP · ‎2021-06-30

I would like these instructions as well,E

Anonymous user · ‎2021-06-30

I tried to install Powerchute Personal 3.02 on my Win7 Pro 64 machine and it gave a Blue Screen. After rebooting, the program does not appear in Add Remove but the APC\Powerchute install folder is there. No shortcuts were created and even when I run the program in the folder, it fails to start.

I also check Device Manager and the "APC UPS" now appears in the Batteries tab.

Without the installer and obviously a botched install, how can I manually uninstall all traces of it?

Thanks!

BillP · ‎2021-06-30

A PM has been sent to techm8, mayo1024, mgovan and pbrwr.

Anonymous user · ‎2021-06-30

Thanks!! That worked great. Now I am rid of this crap.

Anonymous user · ‎2021-06-30

Hello Jon, I would greatly appreciate you PM the instructions for removing (completely uninstalling) APC PowerChute Personal Edition from my Win7 x64 machine. I updated to version 3.0.2 and all I got was a BSOD. Now I cannot proceed with the installation, and I cannot uninstall PowerChute. Waiting for your PM, Thanks

BillP · ‎2021-06-30

When ever I try to uninstall PowerChute Personal Edition 3.0.2 I get the message: "Please check the USB connectivity between your PC and UPS before you proceed. Rolling back the installation..." Connectivity is perfectly fine. I believe I also need a PM for the uninstall....or some other guidance. Thanks!

Anonymous user · ‎2021-06-30

I need info as well. Please send. Thanks.

Anonymous user · ‎2021-06-30

Can you also send me the uninstall instructions for power chute V2.1 from windows SBS 2008 64bit.

Thanks,E

Anonymous user · ‎2021-06-30

Hi -

I am using Windows 7 Home Premium (64 bit) on an Intel i5-2500k in a home-built rig based on an Intel H67 chipset/mobo and 16GB of RAM.

Version 3.0.0.1 (I think) was working fine until it caused the PC to chime with a report that there was an update available. I downloaded 3.0.0.2 and tried to over-install it. The uninstall partially completed then errored out with a message I don't recall. Now I can't use the uninstaller OR the installer.

I'm prepared to roll my sleeves up and uninstall it manually, registry edits and all, but would like the list of all the files and keys which may have been touched by PowerChute 3.0.0.1 and which I can safely remove without affecting anything else.

I know that .NET is required and the self-help calls for v2.0 SP2. I have v4.0 installed and the Windows components installer has the v3.51 checked. After that there is a dearth of relevant information online except for multiple pleas for help for similar problems on v2 and v3 versions of PowerChute.

Thank you for responding,

Frank.

Message was edited by: FrankAZ

Message was edited by: FrankAZ

BillP · ‎2021-06-30

What operating system are you using Frank?

BillP · ‎2021-06-30

A PM has been sent to FrankAZ

Anonymous user · ‎2021-06-30

Hi,
My unit failed and I am unable to uninstall PCPE v2.2 on Win7 64bit because of error 2738.
Can you please forward me the instructions for a manual uninstall.
Thank You,
Roger

cyberslugg_apc · ‎2021-06-30

I am with Russell, I was doing some quick tests on a sbs 2011 box and now I can't get powerchute off.

Anonymous user · ‎2021-06-30

The first post in this forum was on Mar 23, 2010 4:27 PM , it is now over 2 years later, and I am having the same issue with PowedChute 3.0.2, it's gotten itself tangled into some kind of knot. Here's what's happening.

When I reboot, I get some kind off missing upsdevice.dll or upsdriver.dll or something is missing, and display.exe cannot start. Powerchute doesn't start either, so I must assume the two are connected.

I downloaded a fresh copy of the 3.0.2 installer, and run it, I only get the "remove" option, so I run it and get "Please check the USB connectivity between your PC and UPS before you proceed. Rolling back the installation ..."

Which is odd, since I'm uninstalling not installing. It seems like this issue has been going on for WAY to long, please fix your software so it at least uninstalls properly when something goes wrong. It's not like APC's the only alternative out there for UPS's these days, it's not really going to help you if the geeks who recommend your product get upset because they can't remove or (what I want to do) re-install your software so our machines shut down properly.

Please let me know how to scrub this software off of my machine so I can get it re-installed and working, and please post it somewhere in this forum too, this "email only" attitude is keeping me from finding the answer to a 2 year old problem quickly and easily on a Saturday morning when a quick power blip woke me up with a beeping UPS.

Mark

Anonymous user · ‎2021-06-30

Hi!

My PowerChute personal 3.0.2 gives me an error "Managed PC shutdown not provided" and for some reason I can't uninstall PowerChute or repair my current installation with Powerchute 3.0.2 installer package.

New installation notices old Powerchute installation and if I try to uninstall powerchute I get error message: "There is a problem with this Windows Installer package. A program required for this install to complete could not be run. Contact your support personnel or package vendor."

Can somebody to send some script or instructions how to manually delete and uninstall PowerChute so I could try to reinstall it to get managed PC shutdown to work again?

Than you for your answer!

Anonymous user · ‎2021-06-30

I also need instructions to unistall Powerchute Personal Edition 3.0.2

Anonymous user · ‎2021-06-30

Please send me the uninstall info. I am uninstalling Powerchute Personal v2.2 from Win7. Note, I now have the Business edition along with a SMART UPS pure sinewave. For anyone reading this, that is the way to go. Forget the less pricey 'personal' stuff.

Anonymous user · ‎2021-06-30

Hi, same problem as most other people. Cannot uninstall APC Software. Please can you email me manual uninstall instructions?

Running APC Powerchute Personal Edidtion 2.1.1 on SBS 2008

Thanks.

ams001_apc · ‎2021-06-30

Please can you send me instructions as well. Its been almost two weeks since my first request.

Thanks

Anonymous user · ‎2021-06-30

Hi,

Please can you email me instructions on how to uninstall APC PowerChute Personal Edition 2.1.1 from SBS 2008?

Alternatively, you could post them on the forum.

Thanks.

Anonymous user · ‎2021-06-30

Here's what worked for me and at least a couple of other people.
Just re-run the install program you used in the first place.
It gives the option of install, repair or uninstall.

Anonymous user · ‎2021-06-30

Can someone email me the instructions for uninstalling PowerChute Personal 2.0? I'm running Win XP sp3.

BillP · ‎2021-06-30

These are publicly accessible now for you.

Check this post -> How To: Manual Removal of PowerChute Personal Edition on Windows Systems