unable to access PBE local agent via browser

Anonymous user · ‎2021-07-01

I've been trying to access our APC UPS stats today and I can't pull up the agent in a browser (http://127.0.0.1:3052/ or http://:3052) it just sits there loading then for some reason redirects to https://169.254.25.142:6547/ and fails. Our UPS is a smart1500 and it has worked previously if that matters.

according to win xp services, the agent is running and should be working.

Anyone have any ideas here on how to regain access?

Anonymous user · ‎2021-07-01

Apparently it lost communication or something and restarting the service again did fix it.

Thanks for the reply and helpful tips.

See Answer In Context

BillP · ‎2021-07-01

Hi,

There are a couple of things you can try.

1 - stop and restart the Agent service

2 - Log into the Agent using a different web browser

If neither of those resolve the issue to further troubleshoot we will need to know what version of PCBE you are running. What version of Java is on your system, and the web browser/s along with version/s.

BTW, redirecting to https:// ip:6547 is what the application is designed to do.

Anonymous user · ‎2021-07-01

Apparently it lost communication or something and restarting the service again did fix it.

Thanks for the reply and helpful tips.