What's the correct firmware revision level for ID20 UPS boxes

[BillP]

This question was originally posted by Joe on APC forums on 6/26/2018

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Hi,,

I may have asked this before but there still seems to be an error somewhere regarding the version level of the firmware for ID20 units.

Referring to  http://www.apc.com/us/en/faqs/content/?id=FA170679, the table shows that revision level 10.1 firmware is available for ID20-based system.  When you click on the download link, the package that is saved is version 9.9.

Can someone please say which is correct?

Thank you!

[BillP]

This reply was originally posted by Liam on APC forums on 6/27/2018

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Hi Joe - 

10.1 is the latest and greatest. I just corrected the link in the FAQ, so it should now download the proper file. Sorry about that.

Thanks,

Liam

[BillP]

This reply was originally posted by Joe on APC forums on 6/27/2018

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Thank Liam! You guys are the best!

[BillP]

This reply was originally posted by Joe on APC forums on 6/27/2018

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Hi Liam,

I apologize for bothering you again but I am still experiencing the same thing as before.  I go to the FAQ, see the ID20 and the link for the file SMT20UPS_10-1.zip file and go to this link:

https://schneider-electric.app.box.com/s/lw53poq0gbeau7p86pk9oxwukinwkxkp

This link still pulls up the file called "SMT20UPS_9-9.zip".  I am not exactly sure what I am doing incorrectly.  Can you possibly provide me a direct link to the 10.1 file so I can try it that way?

[BillP]

This reply was originally posted by Liam on APC forums on 6/27/2018

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I had to refresh a couple times before the link updated.

Here is the direct link:

https://schneider-electric.box.com/s/0gg364dua2m5zrh6wf8zzb5hn10rszjr

[BillP]

This reply was originally posted by Joe on APC forums on 6/28/2018

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I feel the stars are aligning against me.  I went to the link and it and it was for some app called "Box".  I signed up for a personal account to "Box" only to find out that the link or file was no longer valid or I otherwise didn't have access to it.

I know I must be doing something wrong but can't figure it out.  Thanks anyway.

[BillP]

This reply was originally posted by Liam on APC forums on 6/28/2018

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Hi Joe - 

It's probably a permissions issue on our end. I will get it resolved when I'm back in the office tomorrow and will update this thread then (after I test the link 🙂  ) 

Thanks for your patience,

Liam

[BillP]

This reply was originally posted by Liam on APC forums on 6/28/2018

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Hi Joe - 

this should do it:

https://schneider-electric.box.com/s/0gg364dua2m5zrh6wf8zzb5hn10rszjr

[BillP · Accepted solution]

This reply was originally posted by Joe on APC forums on 6/28/2018

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Perfect!  Thanks Liam!