My APC Smart-UPS C-1000 keeps opening new tabs in Safari

[Nicolaj]

 

"My APC Smart-UPS C-1000 keeps opening new tabs in Safari on my Mac. I have no idea why this is happening, and I can’t figure out how to stop it."

[Teken]

Record a video of this problem and post a link for review. 

[Nicolaj]

The issue appears to occur upon logging into the account, and an error message is visible. Despite adhering to the provided guidelines and ensuring that my UPS is connected to the Internet, I am uncertain of the next steps to resolve the problem.

[Nicolaj]

New tags keeps opening 

[Nicolaj]

Hi Teken, 

I've been noticing that the tabs pop up about 4-5 times an hour. It seems to be related to some kind of interaction between my APC UPS and my SmartConnect profile. If you have any ideas about what might be causing this issue, I'd really appreciate your help.

Thank you in advance!

[Teken]

Use a different web browser and report back what you see and observe. In the interim go into the Safari browser and delete all history, cache, cookies, etc.

Close all browser tabs and reboot the computer. Open a single browser tab and go to the Smart Connect website.

Do nothing except going to that main page - what happens?!?

[michalama]

It sounds like there might be an issue with your APC Smart-UPS C-1000’s software or firmware. To troubleshoot, first check if there are any updates available for your UPS's management software. Additionally, try resetting the UPS to its factory settings. If the issue persists, gbwa online could be a good resource to consult for specific troubleshooting steps. You might also want to scan your Mac for any malware or browser extensions that could be causing the problem.