APC UPS Data Center & Enterprise Solutions Forum
Schneider, APC support forum to share knowledge about installation and configuration for Data Center and Business Power UPSs, Accessories, Software, Services.
Link copied. Please paste this link to share this article on your social media post.
Posted: 2024-05-14 11:18 AM
According to the APC FAQ issued in May 2023, those benefits include the following:
The NMC3 Support Contract includes ongoing access to new features, feature enhancements and security updates.
The increased investment in the NMC3 platform will result in accelerated feature development and more frequent releases. We will also be adding proactive notifications mechanisms so that it’s easier to manage firmware updates and limit unknown vulnerable firmware versions that bring risk to the security and resiliency of IT infrastructure.
Here it is one year later and there has been only ONE firmware update (3.0.0.12) since this subscription plan was implemented.
I'm sitting here wondering, because I have an open case about an existing problem with the current firmware, just when that "accelerated development" is going to occur and when those "frequent releases" will be manifested.
I sold my clients on this "offering" and I'm now wondering whether anyone else is seeing any value.
Are you?
Link copied. Please paste this link to share this article on your social media post.
Link copied. Please paste this link to share this article on your social media post.
Posted: 2024-05-17 08:54 AM
We only purchase the extended hardware warranty on smaller units. Larger self standing 20 KVA and above a maintenance contract with extended hardware warranty.
All the rest like Cloud Connect, SNMC and NMC 3 Support Contract - Not on your life! 👎
Link copied. Please paste this link to share this article on your social media post.
Link copied. Please paste this link to share this article on your social media post.
Posted: 2024-05-20 11:34 AM
Answering my own post. APC/SE released 3.1.1.1 firmware on May 15, 2024.
Still looking for anyone else's reactions...
Link copied. Please paste this link to share this article on your social media post.
Create your free account or log in to subscribe to the board - and gain access to more than 10,000+ support articles along with insights from experts and peers.