SRT10KRMXLI - Connect Battery

[Djripper666]

Hello,

I have the error coming up as "Connect Battery Backup Not Available". I had the same model but the 8k was working fine batteries are new Connections seem fine all was working. I upgraded to the 10k took the batteries out of 8k and into new 10k and that error appears. What steps could I take? All batteries individually read 13v min.

[JonPro]

@Djripper666 

Will you be able to double-check and share a photo of the actual battery voltage?  Each battery string on the APCRBC140 should measure at least 85v DC in order to be recognized by the UPS.

Kindly share as well if you are seeing any event code on the LCD display, as well as the NMC debug file.  You can refer to the FAQ provided below to guide you on how to retrieve the debug file.

See FA156131 - How can I download Event, Data, Configuration, and Debug files from my Network Management... 

See Operation Smart-UPS On-Line 8/10 kVA, 208/220/230/240 Vac TWR/RM 6U 

[Djripper666]

Hello, all read 91v or above. I am trying to get the logs but I can't seem to access the Web gui. Using putty I can connect and use the command "web" and see https is enabled with port 443 how ever when I try and access it please see photos.

[Djripper666]

[TonKei]

Hello DJ

This might be a case of an expired SSL certificate.

We have a FAQ document on the issue that also details the mitigating actions

-> https://www.apc.com/ie/en/faqs/FAQ000233142/ 

Alternatively, you can open the HTTP communication via SSH and the web command. If the web UI is reachable then, it is a strong indicator that it is the above issue.

Best regards

Tonny Keinicke

[Djripper666]

would you please be able to provide steps on how to do that through the ssh putty cli please? would you need to download the certificate separately to install it and if so where do i get it from? sorry not great with cli.

[TonKei]

Hello DJ

If CLI is not your thing I would suggest enabling HTTP with the "web" command (same as as when you checked that HTTPS was enabled) but this time around run the command "web -h enable" this should enable HTTP. last thing will then be to reboot the card with the reboot command.

After the reboot, check if you can reach the web UI by opening a browser and navigate to the IP of the card, but with http:// in front of the address.

That should enforce HTTP.

Best regards

Tonny

[Djripper666]

ok so i have got all of the web stuff sorted now i have attached all the logs for my ups, they are .tar so how ever you wish to extract. the first two RBC1 bays caddies are at 101v and the RBC2 i have disconnected but still does not show up on the ups. Thank you for all your help peeps and looking forward to sorting this issue out.

[Djripper666]

ok now i cant seem to add the files to this forum so please click the link and download them.
https://drive.google.com/drive/folders/1_L9qzqSwnYzQmVa-WLgxbIq9VYuWYGxh?usp=sharing

[TonKei]

Hey @JonPro 

We managed to get the support file from the NMC for your review 🙂

Best regards

Tonny

[Djripper666]

Thank you hopefully we can find out what the problem is.

[vannan5]

Hello DJ,

did you managed solve this issue.We have recently purchased same model UPS out of the box we are getting this issue.

[vannan5]

hello tonkei,

we are also facing the same issue on this model. we are wondering buy any chance. you have managed to get a solution.

[vannan5]

Dear Jon,

hello i am facing exact same issue on this very same model. any help would be much appreciated. 

[Djripper666]

No sorry I haven't heard anything from them at all hopefully this comment will re bring it to thier attention.

[Djripper666]

Can I ask what's happening with the log files have you gone over them? I'm sure because they have not been fix and not charging because it was so long ago I dare say I will have to buy more batteries again now even though they were brand new