ACRD100

[TMerced]

I have several ACRD100 around the US. With firmware 

Network Management Card AOS v3.9.2
ACRP-TK APP v3.7.6

When we connect to the unit via the web, there are no errors. However, EcoStruxure IT notified us with the following:

Temperature sensor "Unit Suction Air Temperature" on device "SRM01-AIR-CON-IDF-04" at 11.9 °C / 53.42 °F is below the threshold "AMER-Temperature Alert 80 or more" of 12.7778 °C / 55 °F

Any one with a good Idea on solving this issues

[Ben_Gregory]

Perhaps someone has set a threshold on that sensor's reading within EcoStruxure IT. This would explain why the device itself doesn't show an alarm. Possible reasons I can think of for creating such a threshold could include:

• to implement a conservative early warning before the point at which the ARCD itself considers there to be a problem
• to provide an independent warning threshold which does not have an operational impact on the ACRD
• perhaps the ACRD does not alert on this particular sensor natively

In any case, there may be a legitimate reason why the threshold was set. I suggest trying to understand who did it and why, before making changes.