Update OLD firmware (SMX750)

Anonymous user · ‎2021-06-28

Hi, I've started a new position where we have several of the devices that are all running 02.x firmware!

The official instructions say I can't use the upgrade wizard but I'm assuming from the way it's worded there is an alternate path? I've ordered an official APC serial cable in case I have to use terminal. I have what I believe to be a compatible firmware file (SMT20UPS_09-8.enc)

Am I correct that they are upgradeable? And if so what's the best way?

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BillP · ‎2021-06-28

Hi Mango -

The highest level you would be able to update these units to is UPS 03.8. It is a manual process via serial and requires a couple incremental upgrades to get there. You would need to contact your local tech support team for assistance in doing that. Given the age of your units, I would probably not recommend upgrading them unless you are having problems you are trying to resolve.

Thanks

Liam Gray

See Answer In Context

BillP · ‎2021-06-28

Hi Mango -

The highest level you would be able to update these units to is UPS 03.8. It is a manual process via serial and requires a couple incremental upgrades to get there. You would need to contact your local tech support team for assistance in doing that. Given the age of your units, I would probably not recommend upgrading them unless you are having problems you are trying to resolve.

Thanks

Liam Gray