Assistance For Smart UPS SUA1000XL problem

[Anonymous user]

My UPS creating problem with charging and load i have installed two batteries. I using its after three month of shutdown.  I am using it from Last two years.

Some time battery charging indicators blink some time remains static.

Its making too much clicking sound. Its also make clicking sound even it totally poweroff. Red wire connected with positive terminal and black wire to negative terminal, while both batteries -/+ connected to each other.

Please help guys.

Junaid

Below is my battery connection. PFlR6IFkTDXkiDD733f3YQ%3D%3D&Rest-Api-Key=d3Bhc3F1aWw6NjM3MzU2MWEtNzYzMC00OTc5LTkyMTAtOTJjYTU0NGEwZWFl.jpeg

[BillP]

Hi Junaid,

The flashing battery bar graph indicates that the calculated runtime is within 2 minutes of your low battery setting. We do not support using 3rd party batteries with these units. Since you are using large non-APC external batteries, the UPS will likely never calculate the runtime properly. If you are not using any shutdown software this is more of a cosmetic issue than anything else. The UPS will still run on battery until they are fully discharged.

As far as the clicking sound - I couldn't hear it in the video. Does it correspond with any indicators on the UPS?

Thanks

Liam

[Anonymous user]

Dear Liam 

Many Many thanks for your kind reply.

Basically in my origin Pakistan we don't easily facilities for good betters or apc recommended 

Some one advise me that is software issue It need to be reinstall. 

I do self test now its better than before. Regarding clicking sound its show voltage Indicator avr low and high

Will let you know if some thing else happened 

Junaid 

[Anonymous user]

Dear friend

Now ups completely shutdown in an hour after power failure

Not powering on

Junaid

[BillP]

Hi Junaid,

The UPS requires a functioning battery in order to turn on. If the battery is completely dead, it is possible that it may be preventing the UPS from turning on. You also mentioned that the AVR light was on earlier - If the input voltage is too high or too low, that could also prevent the UPS from turning on. You may want to wait until power stabilizes and then try again.

Liam

[Anonymous user · Accepted solution]

Dear Liam,

thanks again. The UPS start after some time. but i don't understand if battery get low how it power on after some time, how its possible.

Should i change my ups or you will do any recommendations.

junaid