Smart UPS X3000 "Local display button fault"

[BillP]

I originally posted this in the wrong discussion group.  I moved it here

This weekend we had a Smart-UPS X3000 (SMX3000RMLV2UNC) (firmware: UPS 07.4 (ID1003)), turn itself off a couple times in a room. Between cycles, it displayed an error "A local display button fault exists".

This error was NOT displayed before the first shut off/on cycle. see log below

03/10/2018 23:48:11 System NTP update successful. 0x004A
03/10/2018 23:22:13 Device UPS: Self-Test passed. 0x0105
03/10/2018 23:22:05 Device UPS: Self-Test started by automatic timer. 0x0137
03/10/2018 23:21:48 Device UPS: The output power is now turned on. 0x0113
03/10/2018 23:21:48 Device UPS: The power for switched outlet group 3, Outlet Group 3, is now turned on. 0x0134
03/10/2018 23:21:48 Device UPS: The power for switched outlet group 2, Outlet Group 2, is now turned on. 0x0134
03/10/2018 23:21:48 Device UPS: The power for switched outlet group 1, Outlet Group 1, is now turned on. 0x0134
03/10/2018 23:21:47 Device UPS: Switched outlet group 3, Outlet Group 3, has been commanded to turn on, sequenced. 0x0174
03/10/2018 23:21:47 Device UPS: Switched outlet group 2, Outlet Group 2, has been commanded to turn on, sequenced. 0x0174
03/10/2018 23:21:47 Device UPS: Switched outlet group 1, Outlet Group 1, has been commanded to turn on, sequenced. 0x0174
03/10/2018 23:21:44 Device UPS: A local display button fault no longer exists. 0x0191
03/10/2018 23:21:22 Device UPS: A local display button fault exists. 0x0190
03/10/2018 23:20:29 Device UPS: The output power is turned off. 0x0114
03/10/2018 23:20:29 Device UPS: The graceful shutdown period has ended. 0x014F
03/10/2018 23:20:28 Device UPS: The power for switched outlet group 3, Outlet Group 3, is now turned off. 0x0135
03/10/2018 23:20:28 Device UPS: The power for switched outlet group 2, Outlet Group 2, is now turned off. 0x0135
03/10/2018 23:20:28 Device UPS: The power for switched outlet group 1, Outlet Group 1, is now turned off. 0x0135
03/10/2018 23:17:36 Device UPS: Self-Test passed. 0x0105
03/10/2018 23:17:28 Device UPS: Self-Test started by automatic timer. 0x0137
03/10/2018 23:17:12 Device UPS: The output power is now turned on. 0x0113
03/10/2018 23:17:12 Device UPS: The power for switched outlet group 3, Outlet Group 3, is now turned on. 0x0134
03/10/2018 23:17:12 Device UPS: The power for switched outlet group 2, Outlet Group 2, is now turned on. 0x0134
03/10/2018 23:17:12 Device UPS: The power for switched outlet group 1, Outlet Group 1, is now turned on. 0x0134
03/10/2018 23:15:56 Device UPS: The output power is turned off. 0x0114
03/10/2018 23:15:56 Device UPS: The graceful shutdown period has ended. 0x014F
03/10/2018 23:15:56 Device UPS: The power for switched outlet group 3, Outlet Group 3, is now turned off. 0x0135
03/10/2018 23:15:56 Device UPS: The power for switched outlet group 2, Outlet Group 2, is now turned off. 0x0135
03/10/2018 23:15:56 Device UPS: The power for switched outlet group 1, Outlet Group 1, is now turned off. 0x0135
03/10/2018 23:15:52 Device UPS: Self-Test passed. 0x0105
03/10/2018 23:15:44 Device UPS: Self-Test started by automatic timer. 0x0137
03/10/2018 23:15:28 Device UPS: The output power is now turned on. 0x0113
03/10/2018 23:15:27 Device UPS: The power for switched outlet group 3, Outlet Group 3, is now turned on. 0x0134
03/10/2018 23:15:27 Device UPS: The power for switched outlet group 2, Outlet Group 2, is now turned on. 0x0134
03/10/2018 23:15:27 Device UPS: The power for switched outlet group 1, Outlet Group 1, is now turned on. 0x0134
03/10/2018 23:15:27 Device UPS: Switched outlet group 3, Outlet Group 3, has been commanded to turn on, sequenced. 0x0174
03/10/2018 23:15:27 Device UPS: Switched outlet group 2, Outlet Group 2, has been commanded to turn on, sequenced. 0x0174
03/10/2018 23:15:27 Device UPS: Switched outlet group 1, Outlet Group 1, has been commanded to turn on, sequenced. 0x0174
03/10/2018 23:15:19 Device UPS: The output power is turned off. 0x0114
03/10/2018 23:15:19 Device UPS: The graceful shutdown period has ended. 0x014F
03/10/2018 23:15:17 Device UPS: The power for switched outlet group 3, Outlet Group 3, is now turned off. 0x0135
03/10/2018 23:15:17 Device UPS: The power for switched outlet group 2, Outlet Group 2, is now turned off. 0x0135
03/10/2018 23:15:17 Device UPS: The power for switched outlet group 1, Outlet Group 1, is now turned off. 0x0135
03/10/2018 23:13:49 Device UPS: Self-Test passed. 0x0105
03/10/2018 23:13:41 Device UPS: Self-Test started by automatic timer. 0x0137
03/10/2018 23:13:24 Device UPS: The output power is now turned on. 0x0113
03/10/2018 23:13:24 Device UPS: The power for switched outlet group 3, Outlet Group 3, is now turned on. 0x0134
03/10/2018 23:13:24 Device UPS: The power for switched outlet group 2, Outlet Group 2, is now turned on. 0x0134
03/10/2018 23:13:24 Device UPS: The power for switched outlet group 1, Outlet Group 1, is now turned on. 0x0134
03/10/2018 23:13:23 Device UPS: Switched outlet group 3, Outlet Group 3, has been commanded to turn on, sequenced. 0x0174
03/10/2018 23:13:23 Device UPS: Switched outlet group 2, Outlet Group 2, has been commanded to turn on, sequenced. 0x0174
03/10/2018 23:13:23 Device UPS: Switched outlet group 1, Outlet Group 1, has been commanded to turn on, sequenced. 0x0174
03/10/2018 23:13:06 Device UPS: The output power is turned off. 0x0114
03/10/2018 23:13:06 Device UPS: The graceful shutdown period has ended. 0x014F
03/10/2018 23:13:04 Device UPS: The power for switched outlet group 3, Outlet Group 3, is now turned off. 0x0135
03/10/2018 23:13:04 Device UPS: The power for switched outlet group 2, Outlet Group 2, is now turned off. 0x0135
03/10/2018 23:13:04 Device UPS: The power for switched outlet group 1, Outlet Group 1, is now turned off. 0x0135
03/10/2018 23:12:59 Device UPS: The output power is now turned on. 0x0113
03/10/2018 23:12:59 Device UPS: The power for switched outlet group 3, Outlet Group 3, is now turned on. 0x0134
03/10/2018 23:12:59 Device UPS: The power for switched outlet group 2, Outlet Group 2, is now turned on. 0x0134
03/10/2018 23:12:59 Device UPS: The power for switched outlet group 1, Outlet Group 1, is now turned on. 0x0134
03/10/2018 23:12:58 Device UPS: Switched outlet group 3, Outlet Group 3, has been commanded to turn on, sequenced. 0x0174
03/10/2018 23:12:58 Device UPS: Switched outlet group 2, Outlet Group 2, has been commanded to turn on, sequenced. 0x0174
03/10/2018 23:12:58 Device UPS: Switched outlet group 1, Outlet Group 1, has been commanded to turn on, sequenced. 0x0174
03/10/2018 23:12:56 Device UPS: A local display button fault no longer exists. 0x0191
03/10/2018 23:10:25 Device UPS: The output power is turned off. 0x0114
03/10/2018 23:10:25 Device UPS: The graceful shutdown period has ended. 0x014F
03/10/2018 23:10:25 Device UPS: The power for switched outlet group 3, Outlet Group 3, is off. 0x0186
03/10/2018 23:10:25 Device UPS: The power for switched outlet group 2, Outlet Group 2, is off. 0x0186
03/10/2018 23:10:25 Device UPS: The power for switched outlet group 1, Outlet Group 1, is off. 0x0186
03/10/2018 23:10:25 Device UPS: A local display button fault exists. 0x0190
03/10/2018 23:10:25 Device UPS: Restored the local network management interface-to-UPS communication. 0x0101
03/10/2018 23:10:10 System Network service started. System IP is XXXXXXX from manually configured settings. 0x0007
03/10/2018 23:10:02 System Network Interface restarted. 0x0002
03/10/2018 23:09:53 Device UPS: A local display button fault exists. 0x0190
03/10/2018 23:09:00 Device UPS: The output power is turned off. 0x0114
03/10/2018 23:09:00 Device UPS: The graceful shutdown period has ended. 0x014F
03/10/2018 23:09:00 Device UPS: Self-Test passed. 0x0105
03/10/2018 23:08:52 Device UPS: Self-Test started by automatic timer. 0x0137
03/10/2018 23:08:52 Device UPS: The power for switched outlet group 3, Outlet Group 3, is now turned off. 0x0135
03/10/2018 23:08:52 Device UPS: The power for switched outlet group 2, Outlet Group 2, is now turned off. 0x0135
03/10/2018 23:08:52 Device UPS: The power for switched outlet group 1, Outlet Group 1, is now turned off. 0x0135
03/10/2018 23:08:36 Device UPS: The output power is now turned on. 0x0113
03/10/2018 23:08:36 Device UPS: The power for switched outlet group 3, Outlet Group 3, is now turned on. 0x0134
03/10/2018 23:08:36 Device UPS: The power for switched outlet group 2, Outlet Group 2, is now turned on. 0x0134
03/10/2018 23:08:36 Device UPS: The power for switched outlet group 1, Outlet Group 1, is now turned on. 0x0134
03/10/2018 23:07:17 Device UPS: The output power is turned off. 0x0114
03/10/2018 23:07:17 Device UPS: The graceful shutdown period has ended. 0x014F
03/10/2018 23:07:16 Device UPS: The power for switched outlet group 3, Outlet Group 3, is now turned off. 0x0135
03/10/2018 23:07:16 Device UPS: The power for switched outlet group 2, Outlet Group 2, is now turned off. 0x0135
03/10/2018 23:07:16 Device UPS: The power for switched outlet group 1, Outlet Group 1, is now turned off. 0x0135
03/10/2018 23:07:02 Device UPS: Self-Test passed. 0x0105
03/10/2018 23:06:54 Device UPS: Self-Test started by automatic timer. 0x0137
03/10/2018 23:06:37 Device UPS: The output power is now turned on. 0x0113
03/10/2018 23:06:37 Device UPS: The power for switched outlet group 3, Outlet Group 3, is now turned on. 0x0134
03/10/2018 23:06:37 Device UPS: The power for switched outlet group 2, Outlet Group 2, is now turned on. 0x0134
03/10/2018 23:06:37 Device UPS: The power for switched outlet group 1, Outlet Group 1, is now turned on. 0x0134
03/10/2018 23:05:50 Device UPS: A local display button fault no longer exists. 0x0191
03/10/2018 23:05:42 Device UPS: A local display button fault exists. 0x0190
03/10/2018 23:04:17 Device UPS: The output power is turned off. 0x0114
03/10/2018 23:04:17 Device UPS: The graceful shutdown period has ended. 0x014F
03/10/2018 23:04:17 Device UPS: The power for switched outlet group 3, Outlet Group 3, is now turned off. 0x0135
03/10/2018 23:04:17 Device UPS: The power for switched outlet group 2, Outlet Group 2, is now turned off. 0x0135
03/10/2018 23:04:17 Device UPS: The power for switched outlet group 1, Outlet Group 1, is now turned off. 0x0135
03/10/2018 23:04:13 Device UPS: The output power is now turned on. 0x0113
03/10/2018 23:04:13 Device UPS: The power for switched outlet group 3, Outlet Group 3, is now turned on. 0x0134
03/10/2018 23:04:13 Device UPS: The power for switched outlet group 2, Outlet Group 2, is now turned on. 0x0134
03/10/2018 23:04:13 Device UPS: The power for switched outlet group 1, Outlet Group 1, is now turned on. 0x0134
03/10/2018 23:02:40 Device UPS: The output power is turned off. 0x0114
03/10/2018 23:02:40 Device UPS: The graceful shutdown period has ended. 0x014F
03/10/2018 23:02:40 Device UPS: Self-Test passed. 0x0105
03/10/2018 23:02:31 Device UPS: The power for switched outlet group 3, Outlet Group 3, is now turned off. 0x0135
03/10/2018 23:02:31 Device UPS: The power for switched outlet group 2, Outlet Group 2, is now turned off. 0x0135
03/10/2018 23:02:31 Device UPS: The power for switched outlet group 1, Outlet Group 1, is now turned off. 0x0135
03/10/2018 23:02:28 Device UPS: Self-Test started by automatic timer. 0x0137
03/10/2018 23:02:11 Device UPS: The output power is now turned on. 0x0113
03/10/2018 23:02:11 Device UPS: The power for switched outlet group 3, Outlet Group 3, is now turned on. 0x0134
03/10/2018 23:02:11 Device UPS: The power for switched outlet group 2, Outlet Group 2, is now turned on. 0x0134
03/10/2018 23:02:11 Device UPS: The power for switched outlet group 1, Outlet Group 1, is now turned on. 0x0134
03/10/2018 23:02:11 Device UPS: Switched outlet group 3, Outlet Group 3, has been commanded to turn on, sequenced. 0x0174
03/10/2018 23:02:11 Device UPS: Switched outlet group 2, Outlet Group 2, has been commanded to turn on, sequenced. 0x0174
03/10/2018 23:02:11 Device UPS: Switched outlet group 1, Outlet Group 1, has been commanded to turn on, sequenced. 0x0174
03/10/2018 22:58:30 Device UPS: The output power is turned off. 0x0114
03/10/2018 22:58:30 Device UPS: The graceful shutdown period has ended. 0x014F
03/10/2018 22:58:29 Device UPS: The power for switched outlet group 3, Outlet Group 3, is now turned off. 0x0135
03/10/2018 22:58:29 Device UPS: The power for switched outlet group 2, Outlet Group 2, is now turned off. 0x0135
03/10/2018 22:58:29 Device UPS: The power for switched outlet group 1, Outlet Group 1, is now turned off. 0x0135
03/10/2018 22:47:33 System NTP update successful. 0x004A
03/10/2018 21:47:32 System NTP update successful. 0x004A

Its been up and normal since these events. We have to try to explain to the customer what happened and what the fix is.

[BillP]

Hello Charles, 

I see from your logs that something was causing the UPS to initiate a shutdown and like you said the local display button fault did not occur on the first shutdown cycle. 

What is the serial number of the UPS? it can be found on a white sticker on the back of the UPS or from the display by going into the about menu. Do you know how old is the battery inside the UPS? Has the battery ever reached a temperature over 25C or 77F? sometimes an old or overheating battery could cause this type of behaviour. Can you provide the data logs? 

[BillP · Accepted solution]

Hi Charles - 

The "A local display button fault exists" message relates to the physical buttons on the LCD. Have you ensure that they are ok and not stuck or pushing up against anything? Unfortunately this model does not have a replaceable display, so if it is a physical problem you would have to replace the entire unit. If you are under warranty I would suggest contacting technical support.

Thanks

Liam