Smart UPS RT-6000 logs and firmware

[Anonymous user]

Hi,

I inherited this as part of the role here. Think its massively out of date in terms of firmware and today had a split second power cut and it didn't cut in.

My questions are:

How to update the firmware? I can't find anything relating to the RT6000

Why did it cut out? Log says 

03/12/2018

11:41:26

UPS: The output power is turned off due to a low battery.

The battery seems good, but had a lot of alerts post power cut as below

03/12/2018	12:04:14	UPS: The battery is now installed.
03/12/2018	12:03:51	UPS: The battery is not installed properly.
03/12/2018	12:03:32	UPS: The battery is now installed.
03/12/2018	12:03:13	UPS: The battery is not installed properly.
03/12/2018	11:58:24	UPS: The battery is now installed.
03/12/2018	11:58:05	UPS: The battery is not installed properly.
03/12/2018	11:57:23	UPS: The battery is now installed.
03/12/2018	11:57:01	UPS: The battery is not installed properly.

[BillP]

Hi,

The battery installed, battery not installed could indicate a battery battery pack. What is the exact model and serial numbers of the unit? You will find the information on the bar code sticker.

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[Anonymous user]

Hi Bill,

SURT6000XL

NS0851010140

The NMC says Application module - v3.5.8 & APC OS - v3.6.1

[BillP]

Hi,

The SURT6000 does not have upgradeable firmware. The NMC does have upgradeable firmware. Here is a link to the latest firmware for AP9630 and AP9631 NMC. http://www.apc.com/shop/us/en/products/UPS-Network-Management-Card-2/P-AP9630 You will need SFSUMX650

As for cutting power, the log is showing battery installed and uninstalled so it is very possible the batteries are bad. The unit is 9 plus years old so if the batteries have not been replace that would explain the issue. 

[BillP]

Just one correction, it looks like the UPS has an AP9617/18/19 model network management card (not AP9630 or AP9631) based on the fact it has 3.X.X firmware  currently so the latest firmware for that is AOS 3.7.3/application v3.7.2. Look for part number SFSUMX372 here: http://www.apc.com/shop/us/en/products/Network-Management-Card-v3-7-2-Firmware-for-Smart-UPS-with-AP...

[Anonymous user]

Thanks Bill.

Last question - i have new batteries - but are they hot-swappable - or would we need to bring the UPS down before swapping?

i.e. can i do it in the middle of the day causing no downtime?

[Anonymous user]

Windows crashed the upgrd_util.exe during the 3.7.3 update. The version is now 3.7.3 as can see that in Telnet, BUT the web interface won't load and the email alerting has stopped. Tried it a couple of times and the same thing happened - Windows 10 client PC.

Looking to speak to Chat Support when its open (im UK based) or would appreciate some guidance please... 😕

[Anonymous user · Accepted solution]

I have flashed via FTP and all OK now