Smart-UPS X 3000 "UPS On Battery" and "Utility Power Restored" alerts

[abk123_apc]

This was originally posted on APC forums on 11/22/2015

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I have recently installed this unit and I am getting these emails quite often now, often in very quick succession, with a 1 second or less gap.

Logs below from one of many instances this happens:

22/11/15	23:47:26	241.7	241.7	135.7	100	50.0	50.0	13.5	28.3
22/11/15	23:27:26	240.8	240.8	135.7	100	50.08	50.08	13.5	28.4
22/11/15	23:07:26	240.1	240.1	135.8	100	50.0	50.0	13.6	28.1
22/11/15	22:47:26	239.1	239.1	135.7	100	50.0	50.0	13.4	28.5
22/11/15	22:27:26	240.3	240.3	135.7	100	50.0	50.0	13.5	28.5
22/11/15	22:07:26	238.9	238.9	135.7	100	50.0	50.0	13.5	28.5
22/11/15	21:47:26	238.2	238.2	135.6	100	50.08	50.08	13.4	28.7
22/11/15	21:27:26	237.4	237.4	135.6	100	50.0	50.0	13.5	28.6
22/11/15	21:07:26	237.2	237.2	135.6	100	50.0	50.0	13.4	28.8
22/11/15	20:47:26	235.9	235.9	135.6	100	49.98	49.98	12.7	28.7
22/11/15	20:27:26	236.9	236.9	135.6	100	49.98	49.98	12.6	28.9
22/11/15	20:07:26	237.4	237.4	135.6	100	49.98	49.98	12.6	28.8
22/11/15	19:47:25	237.9	237.9	135.6	100	49.98	49.98	12.7	29.0

Windows logs: 

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System

- Provider [ Name] APCPBEAgent

- EventID 2000 [ Qualifiers] 33023

Level 3

Task 0

Keywords 0x80000000000000

- TimeCreated [ SystemTime] 2015-11-22T08:00:45.000000000Z

EventRecordID 494820

Channel Application

Computer ~~~~~~.com

Security

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EventData

"UPS On Battery"

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System

- Provider [ Name] APCPBEAgent

- EventID 1003 [ Qualifiers] 16639

Level 4

Task 0

Keywords 0x80000000000000

- TimeCreated [ SystemTime] 2015-11-22T08:00:47.000000000Z

EventRecordID 494821

Channel Application

Computer ~~~~~~.com

Security

-

EventData

"Utility Power Restored"

The outage shown in the windows logs is at 9:00:45 PM (time is adjusted for Daylight savings) and the UPS logs are for the same time period.

I am using USB to connect.

Any trouble shooting tips?

[mitsmith_apc]

This was originally posted on APC forums on 11/24/2015

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Hi Alex,

The UPS is likely seeing some brief dirty power and transfers onto battery during this time. To limit the amount of times this happens you can change the sensitivity setting on the unit to low. This will allow a wider range of input voltage to pass to your equipment before transferring onto battery. 

-Mike

[abk123_apc · Accepted solution]

This was originally posted on APC forums on 11/24/2015

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Thanks, I have changed that now and will report back in 24hrs.