Smart-UPS 1500 - UPS: On battery power in response to distorted input.

[Anonymous user]

Our Smart-UPS 1500 gave an error "UPS: On battery power in response to distorted input."

Here's the data log for the device. The error happened around 8:15am:

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[BillP]

Hi Paul - what is your question here? The UPS went to battery power which it seems as though between 8:11 and 8:21, your UPS showed 0.00V for input voltage. It seems as though you had a normal power outage and the UPS notified you.

Let us know if you have a question or issue but what you've shared is a normal occurence during a power outage.

[Anonymous user]

I apologize. I had a question about the error that occured.  Did we receive the error because of the power outage or something else?  It appears the battery failed upon the power outage.

[BillP]

Hi Paul,

Yes, that is the message you receive when the UPS goes onto battery power due to an input power problem/outage.

What do you mean specifically by "failed?" Like your equipment turned off or did the UPS battery report as bad?

Could you provide the full event.txt/data.txt logs for review? You can export them using the little floppy disk icon on each the event and data log pages. (Detailed instructions here-> http://www.apc.com/support/index?page=content&country=ITB〈=en&locale=en_US&id=FA156131)

[Anonymous user]

Thank you.

Here are the Event/Data logs 🙂

[BillP · Accepted solution]

Hi Paul,

Okay, so I don't see anything abnormal in the log files. I need more detail on what the issue is or what exactly happened that you don't think should've. From what I can tell, you had a few power blips and the UPS went to battery briefly as it should've and I don't see any other indication of any problems.