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Posted: 2021-07-07 11:05 PM
This was originally posted on APC forums on 7/1/2015
Our Smart-UPS 1500 gave an error "UPS: On battery power in response to distorted input."
Here's the data log for the device. The error happened around 8:15am:
Posted: 2021-07-07 11:05 PM
This reply was originally posted by Angela on APC forums on 7/6/2015
Hi Paul,
Okay, so I don't see anything abnormal in the log files. I need more detail on what the issue is or what exactly happened that you don't think should've. From what I can tell, you had a few power blips and the UPS went to battery briefly as it should've and I don't see any other indication of any problems.
Posted: 2021-07-07 11:05 PM
This reply was originally posted by Angela on APC forums on 7/1/2015
Hi Paul - what is your question here? The UPS went to battery power which it seems as though between 8:11 and 8:21, your UPS showed 0.00V for input voltage. It seems as though you had a normal power outage and the UPS notified you.
Let us know if you have a question or issue but what you've shared is a normal occurence during a power outage.
Posted: 2021-07-07 11:05 PM
This was originally posted on APC forums on 7/1/2015
I apologize. I had a question about the error that occured. Did we receive the error because of the power outage or something else? It appears the battery failed upon the power outage.
Posted: 2021-07-07 11:05 PM
This reply was originally posted by Angela on APC forums on 7/1/2015
Hi Paul,
Yes, that is the message you receive when the UPS goes onto battery power due to an input power problem/outage.
What do you mean specifically by "failed?" Like your equipment turned off or did the UPS battery report as bad?
Could you provide the full event.txt/data.txt logs for review? You can export them using the little floppy disk icon on each the event and data log pages. (Detailed instructions here-> http://www.apc.com/support/index?page=content&country=ITB〈=en&locale=en_US&id=FA156131)
Posted: 2021-07-07 11:05 PM
This reply was originally posted by Angela on APC forums on 7/6/2015
Hi Paul,
Okay, so I don't see anything abnormal in the log files. I need more detail on what the issue is or what exactly happened that you don't think should've. From what I can tell, you had a few power blips and the UPS went to battery briefly as it should've and I don't see any other indication of any problems.
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