Brand Logo
Help
  • Get started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
Login / Register
Help
  • Get started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
close
  • Community Home
  • Forums
    • By Topic
    • By Topic
      EcoStruxure Building
      • Field Devices Forum
      • SmartConnector Forum
      EcoStruxure Power & Grid
      • Gateways and Energy Servers
      • Metering & Power Quality
      APC UPS, Critical Power, Cooling and Racks
      • APC UPS Data Center & Enterprise Solutions Forum
      • APC UPS for Home and Office Forum
      EcoStruxure IT
      • EcoStruxure IT forum
      Remote Operations
      • EcoStruxure Geo SCADA Expert Forum
      • Remote Operations Forum
      Industrial Automation
      • Alliance System Integrators Forum
      • AVEVA Plant SCADA Forum
      • CPG Expert Forum DACH
      • EcoStruxure Automation Expert / IEC 61499 Forum
      • Fabrika ve Makina Otomasyonu Çözümleri
      • Harmony Control Customization Forum
      • Industrial Edge Computing Forum
      • Industry Automation and Control Forum
      • Korea Industrial Automation Forum
      • Machine Automation Forum
      • Modicon PAC Forum
      • PLC Club Indonesia
      Schneider Electric Wiser
      • Schneider Electric Wiser Forum
      Power Distribution IEC
      • Eldistribution & Fastighetsautomation
      • Elektrik Tasarım Dağıtım ve Uygulama Çözümleri
      • Paneelbouw & Energie Distributie
      • Power Distribution and Digital
      • Solutions for Motor Management
      • Specifiers Club ZA Forum
      • Електропроектанти България
      Power Distribution NEMA
      • Power Monitoring and Energy Automation NAM
      Power Distribution Software
      • EcoStruxure Power Design Forum
      • LayoutFAST User Group Forum
      Light and Room Control
      • SpaceLogic C-Bus Forum
      Solutions for your Business
      • Solutions for your Business Forum
      Support
      • Ask the Community
  • Knowledge Center
    • Building Automation Knowledge Base
    • Geo SCADA Knowledge Base
    • Industrial Automation How-to videos
    • Digital E-books
    • Success Stories Corner
  • Events & Webinars
    • All Events
    • Innovation Talks
    • Innovation Summit
    • Let's Exchange Series
    • Partner Success
    • Process Automation Talks
    • Technology Partners
  • Ideas
    • EcoStruxure Building
      • EcoStruxure Building Advisor Ideas
      Remote Operations
      • EcoStruxure Geo SCADA Expert Ideas
      • Remote Operations Devices Ideas
      Industrial Automation
      • Modicon Ideas & new features
  • Blogs
    • By Topic
    • By Topic
      EcoStruxure Power & Grid
      • Backstage Access Resources
      Remote Operations
      • Remote Operations Blog
      Industrial Automation
      • Industrie du Futur France
      • Industry 4.0 Blog
      Power Distribution NEMA
      • NEMA Power Foundations Blog
      Light and Room Control
      • KNX Blog
      Knowledge Center
      • Digital E-books
      • Geo SCADA Knowledge Base
      • Industrial Automation How-to videos
      • Success Stories Corner

Smart-UPS 1000XL shuts down unexpectedly

APC UPS Data Center & Enterprise Solutions Forum

Schneider Electric support forum for our Data Center and Business Power UPS, UPS Accessories, Software, Services, and associated commercial products designed to share knowledge, installation, and configuration.

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
  • Home
  • Communities
  • APC UPS, Critical Power, Cooling and Racks
  • APC UPS Data Center & Enterprise Solutions Forum
  • Smart-UPS 1000XL shuts down unexpectedly
Options
  • Subscribe to RSS Feed
  • Mark Topic as New
  • Mark Topic as Read
  • Float this Topic for Current User
  • Bookmark
  • Subscribe
  • Mute
  • Printer Friendly Page
Invite a Co-worker
Send a co-worker an invite to the Exchange portal.Just enter their email address and we’ll connect them to register. After joining, they will belong to the same company.
You have entered an invalid email address. Please re-enter the email address.
This co-worker has already been invited to the Exchange portal. Please invite another co-worker.
Please enter email address
Send Invite Cancel
Invitation Sent
Your invitation was sent.Thanks for sharing Exchange with your co-worker.
Send New Invite Close
Top Experts
User Count
BillP
Administrator BillP Administrator
5022
voidstar_apc
Janeway voidstar_apc
195
Erasmus_apc
Sisko Erasmus_apc
111
TheNotoriousKMP_apc
Sisko TheNotoriousKMP_apc
108
View All
Invite a Colleague

Found this content useful? Share it with a Colleague!

Invite a Colleague Invite
Solved Go to Solution
Back to APC UPS Data Center & Enterprise Solutions Forum
Solved
mfhcit_apc
mfhcit_apc
Cadet

Posted: ‎2021-07-07 11:23 PM

0 Likes
4
280
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
Share

Posted: ‎2021-07-07 11:23 PM

Smart-UPS 1000XL shuts down unexpectedly

This was originally posted on APC forums on 8/10/2015


I have a Smart-UPS 1000XL connected to a UXBP24 battery pack with four batteries. The UPS battery and all four batteries in the battery pack are brand new, fully charged with about a 31% load. Twice in the last three months this UPS has shut down unexpectedly. The first time, I was right next to it and it shut down completely with no beeps or lights flashing, as though I had manually shut it off. This of course immediately cut power to the entire rack that it powers. Any idea what the cause could be? Unfortunately, I did not have PowerChute running at the time (I do now). I know the UPS unit itself is 10 or 11 years old. Is it time to replace the UPS unit, and if so, is there an available one that would work with this same battery pack?

Labels
  • Labels:
  • Smart-UPS & Symmetra LX | RM
Reply
Share
  • All forum topics
  • Previous Topic
  • Next Topic

Accepted Solutions
Terry_Kennedy_apc
Commander Terry_Kennedy_apc
Commander

Posted: ‎2021-07-07 11:23 PM

0 Likes
0
280
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
Share

Posted: ‎2021-07-07 11:23 PM

This was originally posted on APC forums on 8/25/2015


The only thing I can think of is that 28 days is exactly twice the standard self-test interval of 14 days. It might be that there is something happening which causes the self-test to fail some of the time. It might be worthwhile to temporarily set the self-test to "never" and see if the problem stops happening. If that is the case, then there's something wrong which is causing a total failure ("lights out") during the self-test which will need to be investigated further. If the problem keeps happening, then this wasn't the cause of it. In either case, you definitely want to re-enable scheduled self-tests or the first time you'll know the UPS doesn't work is during the next power outage.

See Answer In Context

Reply
Share
Replies 4
BillP
Administrator BillP Administrator
Administrator

Posted: ‎2021-07-07 11:23 PM

0 Likes
0
281
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
Share

Posted: ‎2021-07-07 11:23 PM

This reply was originally posted by Angela on APC forums on 8/11/2015


This is tough to say without looking at log data to see what is reported. It could be either be batteries (is the external battery connector connected securely) or the UPS unit and based on what you said and described, it does not make me lean towards one more than the other unfortunately.

After making arrangements with a non critical load, you could trip the upstream breaker to simulate a power outage to the UPS as one test to see what happens when the UPS loses AC input. If that works, then that's one thing to rule out but it still wouldn't necessarily rule out the UPS as the culprit but is at least a start to verify a part of the UPS's operation.

We do have a Smart-UPS XL compatibility charge for battery packs here if you do end up going with a new or different UPS (only older models will likely work with this XL BP)-> http://www.schneider-electric.us/support/index?page=content&country=US〈=en&locale=en_US&id=FA156524 

Reply
Share
mfhcit_apc
mfhcit_apc
Cadet

Posted: ‎2021-07-07 11:23 PM

0 Likes
0
281
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
Share

Posted: ‎2021-07-07 11:23 PM

This was originally posted on APC forums on 8/25/2015


Thanks for your reply. This happened again a few days ago and I'm seeing a few interesting facts.  This issue has happened exactly 28 days apart, three times in a row (although at different times of the day). This last time it happened I found the "Battery Charge" lights on the right side of the panel were all lit - can't remember if other lights were lit or not, but it was not making any sound or providing any power.  That is, everything plugged into it was powered down.  I hit the power button and the unit powered off, then I hit the Test button and the unit and everything plugged into it powered up.  The log files don't show much.  I see a week or so before that it did a self-test and passed.  It doesn't show any lost communication until I powered it down and back up. I failed to mention earlier that we have occasionally experienced very brief power outages to the building, during which the unit has responded appropiately and switched to battery power. Does this make any sense?  Thanks.

Reply
Share
BillP
Administrator BillP Administrator
Administrator

Posted: ‎2021-07-07 11:23 PM

0 Likes
0
281
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
Share

Posted: ‎2021-07-07 11:23 PM

This reply was originally posted by Angela on APC forums on 8/25/2015


Hi Rick,

I am just as puzzled as you unfortunately. I am not sure what the every 28 days part means either. It does not align with anything I know of on the product side and I assume it did not mean anything to you regarding something in the environment, regular building maintenance schedule (beyond planned power outages), etc?

Reply
Share
Terry_Kennedy_apc
Commander Terry_Kennedy_apc
Commander

Posted: ‎2021-07-07 11:23 PM

0 Likes
0
281
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
Share

Posted: ‎2021-07-07 11:23 PM

This was originally posted on APC forums on 8/25/2015


The only thing I can think of is that 28 days is exactly twice the standard self-test interval of 14 days. It might be that there is something happening which causes the self-test to fail some of the time. It might be worthwhile to temporarily set the self-test to "never" and see if the problem stops happening. If that is the case, then there's something wrong which is causing a total failure ("lights out") during the self-test which will need to be investigated further. If the problem keeps happening, then this wasn't the cause of it. In either case, you definitely want to re-enable scheduled self-tests or the first time you'll know the UPS doesn't work is during the next power outage.

Reply
Share
Preview Exit Preview

never-displayed

You must be signed in to add attachments

never-displayed

Additional options
You do not have permission to remove this product association.
 
To The Top!

Forums

  • APC UPS Data Center Backup Solutions
  • EcoStruxure IT
  • EcoStruxure Geo SCADA Expert
  • Metering & Power Quality
  • Schneider Electric Wiser

Knowledge Center

Events & webinars

Ideas

Blogs

Get Started

  • Ask the Community
  • Community Guidelines
  • Community User Guide
  • How-To & Best Practice
  • Experts Leaderboard
  • Contact Support
Brand-Logo
Subscribing is a smart move!
You can subscribe to this forum after you log in or create your free account.
Forum-Icon

Create your free account or log in to subscribe to the forum - and gain access to more than 10,000+ support articles along with insights from experts and peers.

Register today for FREE

Register Now

Already have an account?Login

Terms & Conditions Privacy Notice Change your Cookie Settings © 2023 Schneider Electric, Inc