SURT8000xli not power ON

[Anonymous user]

Hello my name is Vitaly and i from Russia

i buy this UPS 12.2012

SURT8000xli -QS1235350546

in 03.2013 UPS not power up, i call to my seller!

UPS garanty and ship 04.2013  to Moscow  repair, after 2-3 month  service send me email

and tell me my UPS lost warranty about this UPS have chip (noname) on motherboard 0P7641

please see image and tell me what it is)

What do you think? that circled in the photo? where this item?

We did not open it, we refuse to guarantee that we ourselves say there soldered capacitor

[BillP]

Hi vitaliy

These UPSs are not user serviceable typically and if it failed under warranty, the entire unit should've been swapped out and replaced by technical support. The item in the picture looks like a Metal Oxide Varister (MOV) but I am not sure what you mean - there is no warranty on it because the MOV is damaged? Could you clarify? And also, who is the one telling you all this? Was it APC/Schneider?

[Anonymous user]

hello

this tel me APC/Schneider in Russia Moscow.

i have mail:

Просьба ознакомиться  и сообщить клиенту данную информацию:
C1-4661078903
SURT8000xli
QS1235350546
Паянная 0P7641
Вместо терморезистора
устанавлен другой элемент.
На фото обведён красным кругом.
Снимается с гарантии.
(See attached file: 7641.JPG)
Если заказчик согласен на платный ремонт, то необходимо его письменное согласие и мы переведем ИБП в постгарантийный отдел.
Сообщите о принятом решении.
Спасибо.
По  поводу  ремонта  снятого  с  гарантии  ИБП   SURT8000 xli :
стоимость  ремонта  составит 35062  руб с  ндс  ( диагностика  + замена-ремонт  2  плат ) Для  перевода  ИБП  из  гарантии  в  постгарантию  необходимо  иметь  Ваше писменное  согласие Best  regards

They argue that the motherboard 0P7641 discovered after opening here this spare part, circled in red in the picture that should not be there, they claim that it was I soldered it there.

They say that instead there should be another transistor (thermistor) and set clear what. and so they want to remove the warranty and identify the cause of not working for UPS /

I ask that it be and where it came from there.

UPS worked after 2 months of purchase

[BillP]

Let me look into this a bit and get back to you tomorrow so I can discuss with our EMEA support.

[Anonymous user]

thx you ! i will wait!!

[Anonymous user · Accepted solution]

hello vitaly the component that you show in the picture is a Termistor. you can see in  the board appear the name of the component  TH701 means "Termistor 701", and this component is a part of the power supply and if this component is damaged the ups can´t turn on.

[BillP]

We are still investigating here but I have engaged many parties here to reach a resolution as to what occurred. I will report back hopefully early next week vitaliy.

[Anonymous user]

thx all !!

TH701 means "Termistor 701" its genue part? not fake on board,

he is there and must be soldered on the motherboard

genuine spare part? refuse to guarantee not have the right? wrong in the warranty service APC?

a nice weekend, I'll wait for your messages.

[BillP]

Still working on coming to a solution for you. Hope to have a final update by tomorrow my time (Eastern time here in the US).

[BillP]

Sorry for the delay. I think someone should be reaching out to you if not already to help you with this further and do the repair.

[Anonymous user]

Hello Angela N

I recive message from my saller

APC Moscow, agreed to a warranty repair, in the interests of the client)

Thank you for your support.

[BillP]

You're very welcome