SUA3000RMXL3U No Capacity after battery replacement

[BillP]

This question was originally posted by Jack on APC forums on 7/24/2015

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Hello!

I have a SUA3000RMXL3U with 1 external battery pack.  All 3 batteries were replaced this week.  When I run a self test or a runtime calibration the battery capacity immediately drops to 0%.  Seems like I may need to do the battery constant update but I can't find the number I need for this model.  Is it possible to get this 'use at your own risk' number?

Thanks!

[BillP]

This reply was originally posted by Angela on APC forums on 7/24/2015

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You can use '89' as the value without the '. And yes, at your own risk. And don't forget to jot down what the value was prior as a backup. 

[BillP]

This reply was originally posted by Jack on APC forums on 7/24/2015

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Thanks Angela.

I'm connected to the UPS but I can't seem to get it to do what I need it to, any ideas?

Y

Returns SM

1 (wait 3-4 seconds)

1

Returns nothing...  I should get PROG I think?

Thanks!  (Of course, use at my own risk...)  😉

[BillP]

This reply was originally posted by Jack on APC forums on 7/24/2015

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Nevermind, I got it...

I skipped the part that said remove the network management card.  🙂

[Terry_Kennedy_apc · Accepted solution]

This was originally posted on APC forums on 7/25/2015

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Yup - the network management card is on the same communication bus, and tends to go "Hey! That's my job! Stop!" if you try to talk to the UPS while the card is installed.