SRT8KXLI: Snmpwalk input voltage equals to gauge32: 0

[Anonymous user]

Hello,

I've been twisting my head over this, I have a SRT8KXLI smart ups which has 3 input values atm

UPS Input L1 L2 L3   232.0 VAC 232.9 VAC 233.0 VAC

the Basic oid is: 1.3.6.1.4.1.318.1.1.1.3.2.1.0
But it outputs Gauge32=0

I have searched if there was a possibility it was a different OID throught the command snmpwalk -Os -c public -v 1 ###.###.###.### 1.3.6.1.4.1.318.1.1.1

But it doesn't output anything that comes close to the values seen in the UPS NMC2

Any idea why this is? Why does say 0?

Thank you,

Tom

[BillP]

Tom,

when I run that OID on a Symmetra PX 40 I get back upsAdvInputLineVoltage (1.3.6.1.4.1.318.1.1.1.3.2.1.0) Value 120 

When I run snmpwalk.exe -r:192-168-1-10 -t:10 -c:XXXXX -os:1.3.6.1.4.1.318.1.1.1.3.2.1.

OID=.1.3.6.1.4.1.318.1.1.1.3.2.1.0, Type=Gauge32, Value=119
OID=.1.3.6.1.4.1.318.1.1.1.3.2.2.0, Type=Gauge32, Value=120
OID=.1.3.6.1.4.1.318.1.1.1.3.2.3.0, Type=Gauge32, Value=118

[voidstar_apc]

On a single phase SRT10KXLI, 1.3.6.1.4.1.318.1.1.1.3.2.1.0 gives me the line voltage. For three phase though, I'd look at the tables under .1.3.6.1.4.1.318.1.1.1.9

[Anonymous user]

Thank you for your responce

Both solutions just return 0 or 1. I included a screenshot with what happens.

[BillP]

Hi,

What is the model of the NMC? Example AP9631 or AP9537SUM Also, what is the firmware version on the NMC? You will find both under the About - Network. If the firmware is not SUMX 6.4.6 and AOS 6.4.6 then you should upgrade and then run the walk again. 

[voidstar_apc]

*deleted* I need to investigate more.

[Anonymous user]

Believe it or not I have a AP9537SUM, There is currently no support for it on the website but I read that I can upgrade it with the firmware for the AP9630/31/35?

I am on 6.0.3, Might be time for that firmware upgrade!

Thank you again for your responce

[BillP]

Hi Tom,

Yes, AP9537SUM is just like an embedded version of AP9630/31/35 specifically for SRT units. You'll want to apply the v6.4.6 Smart-UPS application firmware for AP9630/31/35 on your unit.

[Anonymous user · Accepted solution]

It works now!

Thanks a lot!