X 3000 Battery voltage exceeds the nominal battery voltage rating & Battery charger fault exists

[Anonymous user]

Hi,

I'm receiving the following notifications from a Smart-UPS X 3000:

"Battery voltage exceeds the nominal battery voltage rating"

"Battery charger fault exists"

How can i troubleshoot the problem?

[BillP · Accepted solution]

Hi Riccardo,

Perform a brain dead test to reset the UPS. If the issue still persists please contact APC tech support on the Toll free: 800-800-4272 for the replacement. Here is the procedure to perform brain dead test.

1) Turn off and unplug UPS from wall
2) Disconnect Battery
3) You may hear an audible ""click"" from the UPS.
4) Reconnect battery, plug unit back in the wall, and turn UPS back on

Regards,

Vinay