SL40KHB2 logs inquiry

[Anonymous user]

Hi! can someone help me with this logs? What do this following means and the causes... I hope I can be enlightened.. I see our ups goes down not completely shut off but the message in the lcd is DC Charging: STOP, something like that.

Low dc warning
11.09.13 17.08,13

Logged mode:
Normal operation 11.09.13 17.08,11

Logged mode:
Stand by 11.09.13 17.08,11

Low dc shutdown
11.09.13 17.08,09

Low dc warning
11.09.13 17.08,08

System
Turned On 11.09.13 17.08,07

Logged mode:
Normal operation 11.09.13 17.08,07

Inverter voltage
error 11.09.13 17.08,06

Logged mode:
System off 11.09.13 17.07,00

Low dc warning
11.09.13 17.06,52

Low dc shutdown
11.09.13 17.06,52

[upsguy_apc]

Its hard to tell exactly what is going on, however Low DC Warning means that the UPS is running on battery and it is nearing the low voltage shutdown point. Low DC shutdown means exactly that, the UPS has reached its end of battery and shuts off the inverter. Did you have any utility disturbances at this time? How old are your batteries?

[Anonymous user]

no there are no power disturbances, the batteries are just a year old.

[BillP]

Hi Sir,

If you need assistance on your APC Silcon UPS, don't hesitate to call Clixlogic Inc. - The Authorized APC Service Center in the Philippines.

Here's our contact numbers:

Q.C Office - (02) 951-9661

Makati Office - (02) 553-4500

Cebu Office - (032) 239-7914

Davao Office - (082) 224-0238

Cagayan De Oro Office - (088) 309-0142

APC Service Center 24/7 Hotline - 0922-UPSHELP (8774357) / 09399157312

Just look for Giovanni.

Thanks,E

[Anonymous user · Accepted solution]

dear sir
i face the same problem with my apc silcon ups, did you resolved yours? how?
thanks in advance