Help
  • Explore Community
  • Get Started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
Notifications
Login / Register
Community
Community
Notifications
close
  • Forums
  • Knowledge Center
  • Events & Webinars
  • Ideas
  • Blogs
Help
Help
  • Explore Community
  • Get Started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
Login / Register
Sustainability
Sustainability

We Value Your Feedback!
Could you please spare a few minutes to share your thoughts on Cloud Connected vs On-Premise Services. Your feedback can help us shape the future of services.
Learn more about the survey or Click here to Launch the survey
Schneider Electric Services Innovation Team!

Regarding APC Matrix 5000 UPS thermal detection...

APC UPS Data Center & Enterprise Solutions Forum

Schneider, APC support forum to share knowledge about installation and configuration for Data Center and Business Power UPSs, Accessories, Software, Services.

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
  • Home
  • Schneider Electric Community
  • APC UPS, Critical Power, Cooling and Racks
  • APC UPS Data Center & Enterprise Solutions Forum
  • Regarding APC Matrix 5000 UPS thermal detection...
Options
  • Mark Topic as New
  • Mark Topic as Read
  • Float this Topic for Current User
  • Bookmark
  • Subscribe
  • Mute
  • Printer Friendly Page
Invite a Co-worker
Send a co-worker an invite to the portal.Just enter their email address and we'll connect them to register. After joining, they will belong to the same company.
You have entered an invalid email address. Please re-enter the email address.
This co-worker has already been invited to the Exchange portal. Please invite another co-worker.
Please enter email address
Send Invite Cancel
Invitation Sent
Your invitation was sent.Thanks for sharing Exchange with your co-worker.
Send New Invite Close
Top Experts
User Count
BillP
Administrator BillP Administrator
5060
voidstar_apc
Janeway voidstar_apc
196
Erasmus_apc
Sisko Erasmus_apc
112
Teken
Spock Teken
111
View All

Invite a Colleague

Found this content useful? Share it with a Colleague!

Invite a Colleague Invite
Solved Go to Solution
Back to APC UPS Data Center & Enterprise Solutions Forum
Solved
BillP
Administrator BillP Administrator
Administrator

Posted: ‎2021-06-28 05:13 AM . Last Modified: ‎2024-03-18 03:42 AM

0 Likes
2
514
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2021-06-28 05:13 AM . Last Modified: ‎2024-03-18 03:42 AM

Regarding APC Matrix 5000 UPS thermal detection...

On occasion, i have had MATRIX APC 5000 units where the smartcell overheated in thermal runaway and was not either detected or otherwise taken out of circuit by the UPS.

Is this normal?  Do these units not have thermal interruption or detection for the smartcells?

Labels
  • Labels:
  • Smart-UPS & Symmetra LX | RM
Reply

Link copied. Please paste this link to share this article on your social media post.

  • All forum topics
  • Previous Topic
  • Next Topic

Accepted Solutions
BillP
Administrator BillP Administrator
Administrator

Posted: ‎2021-06-28 05:13 AM . Last Modified: ‎2024-03-18 03:42 AM

0 Likes
0
514
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2021-06-28 05:13 AM . Last Modified: ‎2024-03-18 03:42 AM

Good to know…

It seems to me that an enterprising electronics rebuilder might put a thermal breaker into the system for the smart cells.

That would take a hell of a relay though.

I'll look into it.

See Answer In Context

Reply

Link copied. Please paste this link to share this article on your social media post.

Replies 2
Terry_Kennedy_apc
Commander Terry_Kennedy_apc
Commander

Posted: ‎2021-06-28 05:13 AM . Last Modified: ‎2024-03-18 03:42 AM

0 Likes
0
514
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2021-06-28 05:13 AM . Last Modified: ‎2024-03-18 03:42 AM

Those Matrix units are ancient but pretty reliable - I still have 3 of them running at various locations.

Every APC model I've looked at (this is mostly "classic" models at this point, I haven't looked at any of the newer units) that supported expansion batteries or modules has all of the modules on a parallel bus. Even if the UPS had a relay to disconnect the bus from the UPS, the remaining battery packs would try to equalize the voltage in the pack with the problem. Normally what happens is that one of the cells shorts or develops low resistance, which drops the output voltage on the bus. Since the other packs are still running at nominal voltage, this results in a higher-than-normal voltage across the cells in the pack with the problem, which then leads to another cell shorting. Repeat until noticed. "Cell" here refers to one of the [usually] 6 cells within a single battery, and a pack has a number of batteries (in the case of the Matrix, it is 4 12V batteries in series). Nothing to do with "Smartcell" (the name for the whole battery pack on a Matrix). 

Different APC models have varying amount of intelligence in the add-on batteries. The older Smart-UPS add-ons didn't have any sort of intelligence, and you had to tell the UPS how many add-ons were installed. The Matrix Smartcell-XR has some minimal intelligence, but it is limited to monitoring the voltage and current, turning on the "replace battery" LED and letting the Matrix know about it so it can beep. 

Reply

Link copied. Please paste this link to share this article on your social media post.

BillP
Administrator BillP Administrator
Administrator

Posted: ‎2021-06-28 05:13 AM . Last Modified: ‎2024-03-18 03:42 AM

0 Likes
0
515
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2021-06-28 05:13 AM . Last Modified: ‎2024-03-18 03:42 AM

Good to know…

It seems to me that an enterprising electronics rebuilder might put a thermal breaker into the system for the smart cells.

That would take a hell of a relay though.

I'll look into it.

Reply

Link copied. Please paste this link to share this article on your social media post.

Preview Exit Preview

never-displayed

You must be signed in to add attachments

never-displayed

 
To The Top!

Forums

  • APC UPS Data Center Backup Solutions
  • EcoStruxure IT
  • EcoStruxure Geo SCADA Expert
  • Metering & Power Quality
  • Schneider Electric Wiser

Knowledge Center

Events & webinars

Ideas

Blogs

Get Started

  • Ask the Community
  • Community Guidelines
  • Community User Guide
  • How-To & Best Practice
  • Experts Leaderboard
  • Contact Support
Brand-Logo
Subscribing is a smart move!
You can subscribe to this board after you log in or create your free account.
Forum-Icon

Create your free account or log in to subscribe to the board - and gain access to more than 10,000+ support articles along with insights from experts and peers.

Register today for FREE

Register Now

Already have an account? Login

Terms & Conditions Privacy Notice Change your Cookie Settings © 2025 Schneider Electric

This is a heading

With achievable small steps, users progress and continually feel satisfaction in task accomplishment.

Usetiful Onboarding Checklist remembers the progress of every user, allowing them to take bite-sized journeys and continue where they left.

of