PowerChute to NOT shut down the PC connected to the USB

[Anonymous user]

We have the APC Smart-UPS 3000VA USB with the PowerChute agent running on a PC through USB. It works well, however, we do not want it to shut down the PC in any way if the battery goes low or dies completely. Is this possible? Is there a registry key or anything to edit to prevent the signal from being sent from the USB.

We discovered this through testing, whenever we unplug the USB, the program reports 0 minutes left on the PC, and shuts down instead of a communication error. Then just shutting the UPS down manually ourselves, while the PC was connected to another power source, and the USB plugged into the UPS, that the PC shut down since the UPS was shutting down.

Is there any settings/hack that would allow the PC to never shut down even if the USB got unplugged, or if the power supply shut down. The PC can hard shutdown, as it's a only job is to run this software.

[BillP]

Hi,

On 7/16/2015 5:10 PM, Andrew said:

Is there any settings/hack that would allow the PC to never shut down even if the USB got unplugged, or if the power supply shut down. The PC can hard shutdown, as it's a only job is to run this software.

Yes. With 9.1.1 Agent open the web interface go to PowerChute - Events Configuration and deselect shutdown for low battery.

On 7/16/2015 5:10 PM, Andrew said:

We discovered this through testing, whenever we unplug the USB, the program reports 0 minutes left on the PC, and shuts down instead of a communication error. Then just shutting the UPS down manually ourselves, while the PC was connected to another power source, and the USB plugged into the UPS, that the PC shut down since the UPS was shutting down.

What version of PowerChute Agent is installed and is it connected directly to the UPS or is it going through a hub? I tested with the 9.1.1 Agent on Windows 7. I disconnected the cable from the computer side re-attached after receiving the error messaged "UPS Communication Lost". I then reestablish communication by reconnecting the cable and then disconnected from the UPS side. In both cases PowerChute Agent reported "UPS Communication Lost" and did not power down even with "Low Battery" configured to shut the OS down.

[Anonymous user · Accepted solution]

"Yes. With 9.1.1 Agent open the web interface go to PowerChute - Events Configuration and deselect shutdown for low battery. "

Missed that option somehow. Fixed. You'd think it would be under the Shutdown menus and not events.
Thanks