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PowerChute Business Edition high CPU usage?

APC UPS Data Center & Enterprise Solutions Forum

Schneider Electric support forum for our Data Center and Business Power UPS, UPS Accessories, Software, Services, and associated commercial products designed to share knowledge, installation, and configuration.

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vgamesx1_apc
Crewman vgamesx1_apc
Crewman

Posted: ‎2021-07-08 11:20 PM

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Posted: ‎2021-07-08 11:20 PM

PowerChute Business Edition high CPU usage?

This was originally posted on APC forums on 4/3/2019


I recently installed the latest v10.0.1.301 and have noticed that it will jump to 25% or 100% of a single core of my quad core system instead of the usual 0.5% it should be using, I haven't had it happen often enough to determine if it's completely random but it does appear to be caused by putting the computer to sleep and waking it later, any suggestions on how to fix this?

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vgamesx1_apc
Crewman vgamesx1_apc
Crewman

Posted: ‎2021-07-08 11:20 PM

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Posted: ‎2021-07-08 11:20 PM

This was originally posted on APC forums on 4/16/2019


ok, I figured I should report back that I seemingly solved this issue by using DDU to uninstall then reinstall my AMD graphics drivers but after more testing it hasn't and so I have reverted back to version 9.5 and if I'm still having trouble then something really weird must be going on with my computer.

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BillP
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Posted: ‎2021-07-08 11:20 PM

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Posted: ‎2021-07-08 11:20 PM

This reply was originally posted by Bill on APC forums on 4/4/2019


Hi,

You should contact local support at 800-855-2725 Option 1 Explain to the rep what is happening and they will create a support case for you. It would be helpful if you would supply a copy of the output form msinfo32.exe. Run msinfo32.exe and once open go to file export and export a copy to text. Also, a screenshot of the task manager showing pbeagent.exe, the model of UPS connected, if the UPS is connected via USB or serial. 

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vgamesx1_apc
Crewman vgamesx1_apc
Crewman

Posted: ‎2021-07-08 11:20 PM

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Posted: ‎2021-07-08 11:20 PM

This was originally posted on APC forums on 4/4/2019


Alright thanks, I didn't want to call in at least not at the moment but I sent an email, would you like me to post that information here as well or is that unnecessary / can't help? Well anyway here's the task manager.

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vgamesx1_apc
Crewman vgamesx1_apc
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Posted: ‎2021-07-08 11:20 PM

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Posted: ‎2021-07-08 11:20 PM

This was originally posted on APC forums on 4/16/2019


ok, I figured I should report back that I seemingly solved this issue by using DDU to uninstall then reinstall my AMD graphics drivers but after more testing it hasn't and so I have reverted back to version 9.5 and if I'm still having trouble then something really weird must be going on with my computer.

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