[apc 9630] No ups found - need to update firmware?

[Anonymous user]

Hi,

I have an apc9630, when i go the webpage it says "no ups found". I readed other topics about this problem and from what i understand is that i need to update the firmware on this ups? How can i see what model i have and what firmware i need? Will the update solve the issue?

AAuLnMS0EFzWaqUC1SZI4A%3D%3D&Rest-Api-Key=d3Bhc3F1aWw6NjM3MzU2MWEtNzYzMC00OTc5LTkyMTAtOTJjYTU0NGEwZWFl.png

PS: Will the ups go offline/reboot when i update the firmware? Or will it only reboot the network management card and the ups it self stays online?

Kind Regards,

Django

[BillP]

Hi Django,

That's right, usually when the Network Management Card (NMC) displays 'No UPS Found', the reason is the NMC is running a firmware application intended for a different UPS model than it is currently installed in.

Before I can recommend the appropriate firmware version, we need to find out what your UPS model number is. You can check this either on the serial number label on the UPS, or on the NMC web interface UPS>About (although if the NMC is showing No UPS found then this might not be available in the web interface).

The UPS output will not be affected by the NMC firmware upgrade, only the NMC management interface will be rebooted during the process.

[Anonymous user]

Hi,

Thanks for your reply! Is my attached file enough information? the model number is in it. The UPS is located at the other side of the world..so i can't look at the label at this moment:)

How else can i check it? I think it is the smart ups version. I have a serial number if you want. You can check the attached file.

[BillP]

Hi Django,

The information in the screenshot refers to the network management card, not the UPS. The UPS model & serial number are normally shown on the web interface, section UPS > About, although considering your NMC is not communicating with the UPS, this is very likely not shown on the NMC. I know you mentioned you believe it's a Smart-UPS, do you happen to also know what capacity(Watts or VA), does it have an LCD display or only LEDs, what color is it? If it's a standard single phase smart-ups then this is probably the right NMC firmware, but I can only confirm that if we find out more about your UPS. 

[Anonymous user]

i will try to get more information as soon as possible.

[Anonymous user]

Hi,

I know for sure this is the smart-ups-RT 3000 XL. Can you give me the right firmware version for the management card 2?

Greets,

Django

[BillP · Accepted solution]

Hi Django

This link  will take you to the correct firmware download link

https://www.apc.com/uk/en/tools/download/download.cfm?sw_sku=SFSUMX672&software_id=MFOI-BAPV3N&famil...

Regards

Matt