Email Notification keep sending non-stop

[Anonymous user]

When we encountered a power failure over the weekend, we keep receiving the alert notification every 2 min non-stop. This did not stop despite I log in to reconfigure it to repeat only 3 times. Thus, I was forced to disable the notification altogether. Is the non-functional repeat option a known bug?

If I am to increase the repeat of the same alert to 2 hours instead of 2 min, I assume the first alert will still be sent immediately instead of 2 hours later right?

For the convenient of major users, is it possible to configure the default setting to repeat only 3 times for the same alert for all notifications? If not, it will be really troubleshoot to do this on every single type of notification one-by-one, not to mention the frustration of receiving it every 2 min for every type of notification.

[BillP]

May I know what software or hardware are you using to send an e-mail notification?

[Anonymous user · Accepted solution]

I believe you have a network management card (AP967/1/9 or AP9630/1) which is sending these. You can view them in the web interface under Administration / Notification / Event Actions / by event and then selecting the particular event you're interested in and then clicking on the individual event. You can control initial delay / repeat / repeat interval / duration (max of N messages or until cleared) per recipient.

When I make bulk changes to these, I FTP to the unit, get the config.ini file, do a global find/replace in notepad in the EventActionConfig section, then FTP the file back. You probably want to set one of these via the web interface to see what the desired string is - the config.ini version is rather cryptic.

Note: Unless you disable or rate-limit it, when you put the config.ini file back you'll get one notification email for each parameter you changed while editing.