Discharged Battery Bug (Smart-UPS 3000 RM XL)

[Anonymous user]

Hello

We changed the BatteriePacks (3 Packs) becouse the Device said:

Discharged Battery

The battery power is too low to support the load; if power fails, the UPS will be shut down immediately.

After the change we made 

• UPS Self-Test
• Runtime Calibration

But we still get Mails with this Problem. 

The Battery Capacity was 0% after we changed the packs and after 2 days it went to 100%. 

Load in Watts are at 65% (like bevore the change).

We made a Firmware upgrade (to the same Version because there was no new one)

Model Number:	AP9617
Serial Number:	JA0243038681
Hardware Revision:	A10
Manufacture Date:	10/27/2002
MAC Address:	00 C0 B7 67 80 50
Management Uptime:	3 Days 1 Hour 11 Minutes

Application Module
Name:	sumx
Version:	v3.7.2
Date:	02/02/2010
Time:	19:08:16

APC | UPS Network Management Card

APC OS (AOS)
Name:	aos
Version:	v3.7.3
Date:	02/02/2010
Time:	17:05:14

[BillP]

Can you share the event.txt, and data.txt, and config.ini files from your management card? You can attach them here to the post. The model/firmware you're referencing is for an AP9617 network management card only. We need to know the SKU of the UPS, i.e. SUA1000I or similar. It'd be on the white sticker on the UPS itself.

We also need to know how much runtime the UPS is reporting and knowing that and seeing the logs can help us make a recommendation to you on how to proceed.

[Anonymous user · Accepted solution]

I dont know how to export the config.ini...

We got the network management card "AP9617" in your device. 

This is the email we get 

Serial # : JA0243038681
Device Ser #: JS0833009502
Date: 04/05/2015
Time: 12:27:00
Code: 0x0107

Critical - UPS: The battery power is too low to support the load; if power fails, the UPS will be shut down immediately.

In the UPS Section "Overview" it says:

APC | UPS Network Management Card

Runtime Remaining:

0 minutes

APC | UPS Network Management Card

Self-Test:

Passed on April 05, 2015