Cannot login to NMC using APC InfraStruxure Manager

[shortstop20_apc]

This was originally posted on APC forums on 4/17/2013

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I am having trouble logging into some of our APC UPS via the APC InfraStruxure Manager.

If the UPS is set for HTTP login, the APC Manager can login to all UPS just fine. However, we would like to use HTTPS. When using HTTPS, we are able to login to some using the Manager, but not others. Strangely, the ones that I cannot login to via HTTPS in the Manager don't work using IE8 either. I get this message, "Internet Explorer cannot display the webpage". But if I try to HTTPS into them using FireFox, it works fine. I have tried resetting my IE8 settings, didn't make any difference. The Infrastruxure Manager doesn't working using FireFox, so that doesn't do me much good.

I have not checked all of them, but it seems so far that our newer UPS(with newer style NMC) can be logged into via the Manager using HTTPS without issue, but the older UPS/NMC cannot be logged into with HTTPS from the Manager.

I see this error upon launching the Manager via IE8. I'm not sure if it's related at all. "APC InfraStruxure Manager LSP install failed with win32 error code 1603."

I am unsure if we have the newest version of the Manager, we have version 4.7 Build 275. Model number of the Manager is AP92200, Hardware Revision 1.0, Mfg Date 6/1/2006.

When I try to check for Updates from the Manager, it says "Error checking for updates".

[BillP · Accepted solution]

This reply was originally posted by Angela on APC forums on 4/17/2013

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Your issue with IE8 and HTTPS on AP9617/18/19 is most likely this -> www.apc.com/site/support/index.cfm/faq/ -> search for FA162031

Also, 4.7 is the newest build of manager but it has been discontinued for some time and also prior to IE8 release. Thus, I don't think we can support IE8 and ISX manager if it does not work. Anyway, I don't think that matters because of the issue I believe you're having is related to a windows update blocking 768 bit certs.

Since ISX Manager is so old, I am not sure if there is a way to check for updates any more unfortunately.

Anyway, if you read up on the knowledge base I linked you to, that will explain the HTTPS issue with the older cards. If IE8 works fine for ISX manager beyond that, then keep using that and figure out the best way for you to address the HTTPS issue. Let me know if you have any questions. After reading the article, let me know what you think. If you have many cards, I might have an option I can provide to you to automate the 1024 bit cert creation (which after you read FA162031 should make sense).

[shortstop20_apc]

This was originally posted on APC forums on 4/17/2013

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Thanks for the reply Angela.

That knowledge base article makes sense. I bet that's the issue because it just quit working out of the blue. I suppose right after the Windows update was rolled out to our machines.

We have about 100 cards(campus network), so an automated solution would be much appreciated.

Otherwise, what is the current APC replacement for the InfraStruxure Manager? We might be able to swing for the new hardware.

[BillP]

This reply was originally posted by Angela on APC forums on 4/17/2013

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You'd want to look at StruxureWare Data Center Expert -> http://www.apc.com/products/family/index.cfm?id=350

They used to have a program where you could port over your nodes from ISX Manager to StruxureWare Central (now called Data Center Expert) but I am not sure if they still do that.

Anyway, if it's OK, I will contact you via email with our automated solution options.

[shortstop20_apc]

This was originally posted on APC forums on 4/17/2013

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Thanks for that info Angela. I will look into the Data Center Expert.

Also, I received your email.

You've been a huge help.

Thanks!

[BillP]

This reply was originally posted by Angela on APC forums on 4/18/2013

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you're welcome!