Cannot log into PowerChute Business Edition mgmt page

[IdahoEv_apc]

This was originally posted on APC forums on 4/7/2011

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I just installed PowerChute Business Edition 8.01 on a windows server 2003 system. I can't log into the management console through a web browser. I've confirmed that the service is running, and tried restarting it.

In IE 8: when I fill in username and password and click the login button, I get "error on page". When I click for details, the info is "Object doesn't support this property or method: applet" on line 9.

In Google Chrome: Loading the login page gives me "An additional plugin is required". Clicking "install plug-in" causes the page to reload and the plug-in warning to reappear.

Would love some debugging help; I'm definitely starting to regret installing PowerChute instead of sticking with the OS's native UPS interface, as barebones as it is.

Thanks,
Evan

[BillP · Accepted solution]

This reply was originally posted by Angela on APC forums on 4/8/2011

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what version of java is installed? can you access this interface from a remote computer? such as entering http://IPaddress:3052?

it sounds like a java issue to me so i dont know if its possible to try updating/reinstalling it?