Battery pack disconnected

[Anonymous user]

Hi, all

There is something related to battery pack in the UPS Log that I am using

UPS recently received a replacement due to a malfunction, and firmware is up to date

What's the cause?

Model name : Smart-UPS SRT 10000

10/19/2019	22:28:06	UPS: Battery pack3 disconnected cleared.
10/19/2019	22:27:49	UPS: Battery pack 3 disconnected.
10/19/2019	22:27:49	UPS: Battery pack1 disconnected cleared.
10/19/2019	22:27:32	UPS: Battery pack2 disconnected cleared.
10/19/2019	22:27:32	UPS: Battery pack 1 disconnected.

[BillP · Accepted solution]

Hi Daebock,

Unless a the firmware was already upgraded after you installed the replacement UPS, I recommend upgrading the UPS firmware, ensuring all battery packs are connected to the UPS before and during the upgrade. If you have already performed this, please reach out to your local APC Tech Support for further troubleshooting.