AP9631 management cards firmware upgrade

[Anonymous user]

I have Smart-UPS RT with network card AP9631 and I cannot upgrade the firmware it give me error  Unable to verify previous version

I try 2 version of the firm ware v5.1.7 and v6.0.6 both did not work

The Windows tools gives me this...

Starting Upgrade 5/27/13: 10:25:58

-----------------

5/27/13: 10:20:23 10.4.10.36: Testing device connection

5/27/13: 10:20:23 10.4.10.36: Device connection passed

5/27/13: 10:20:24 10.4.10.36: Testing FTP Log-in

5/27/13: 10:20:27 10.4.10.36: FTP Log-in passed

5/27/13: 10:20:28 10.4.10.36: Saving data file

5/27/13: 10:20:28 10.4.10.36: Information --> Unable to verify previous version

User name apc

Password: apc

[BillP]

Just proceed with using a manual method is my suggestion.

Try FTP - instructions are in our knowledge base (http://www.apc.com/site/support/index.cfm/faq/) and refer to article ID FA156047.

[Anonymous user · Accepted solution]

I try it but the solution was checking the firewall of the Kaspersky and it worked fine

thanks for you