AP9630 no longer shows UPS tab after upgrade

Anonymous user · ‎2021-06-30

Hi All,

I just installed an AP9630 into and SUA2200xl. The card seemed to work fine after installation and I was able to see my UPS unit and logs. I updated the firmware to 5.1.7 for some of the new email configurations and I can no longer see the UPS tab or any UPS log information.

Any ideas?

Thanks!

Anonymous user · ‎2021-06-30

Thank you kindly!

That was indeed the case. I did not think to check more than the management card type.

See Answer In Context

Anonymous user · ‎2021-06-30

All three components listed below

Application Module:
Name: sy
Version: v5.1.7
Date: Dec 1 2011
Time: 13:10:10

APC OS (AOS):
Name: aos
Version: v5.1.7
Date: Nov 22 2011
Time: 09:53:57

APC Boot Monitor:
Name: bootmon
Version: v1.0.2
Date: Jan 21 2010
Time: 13:35:57

null

BillP · ‎2021-06-30

If you click on administration, then general, then about, What is the name for the firmware? One should be AOS, the other should be SUMX or SY, SY3P etc.

Anonymous user · ‎2021-06-30

Thank you kindly!

That was indeed the case. I did not think to check more than the management card type.