9619 interface card: " Error: The application was not able to load."

[BillP]

Halp!

My new APC 9619 card in a new 2200 XL UPS throws this to my browser when I open the page:


==================
Error: The application was not able to load.

You are attempting to access an APC device.

There was a problem loading the application. Please login to the device via telnet for more details.
==================


What do I do?

Message was edited by: samjones

Message was edited by: samjones

Message was edited by: samjones

[BillP]

You can also try this step:

Please go to our APC download page --> [Download Page|http://www.apc.com/tools/download/index.cfm] and then on the first drop down box please choose Firmware Upgrades - Network Management Card. If done correctly you will be given a list of all the firmwares available for both the Network Management Card 1 and 2. I would like you to click on the SFSUMX358(Network Management Card v3.5.8 firmware executable for Smart UPS and Matrix w/ AP9617/8/9) download button, you might be asked to login first before you can download it so please do so. This is a self-extracting file and I suggest that you create a folder/director in which the files can be extracted.

To help you out, here is an APC Knowledge Base Article regarding firmware upgrade --> [please click here|http://nam-en.apc.com/cgi-bin/nam_en.cfg/php/enduser/std_adp.php?p_faqid=768].

Goodluck and keep us posted.

[BillP]

Thanks!

Firmware is upgraded, and the board is running properly now!

[voidstar_apc]

Download the latest firmware for your card here. Since you have an AP9619, the latest version as of now is "Network Management Card v3.5.8 firmware executable for Smart UPS and Matrix w/ AP9617/8/9". Then, load the firmware onto your AP9619.

[BillP · Accepted solution]

Congratulations! Please do not hesitate to reach us if ever you have any problem with your APC units.