UPS Events

An Informational event does not require attention. These events are displayed in the Event Log page of the Web Portal and are for informational purposes only.   Informational UPS Events Advanced Plan Enabled Advanced Plan Expired on [date] Advanced Plan Expires on [date] Advanced Plan Renewed Advanced Plan Expired, Standard Plan Enabled Battery Connected Battery Replaced Battery Replacement Due Communications Established Standard Plan Expired on [date] Standard Plan Expires on [date] Standard Plan Renewed Power Restored Return from Bypass Runtime Calibration Initiated, UPS On Battery Time-On-Battery load shedding is enabled on Group X TimeOnBattery Load Shedding enabled TimeOnBattery Load Shedding disabled UPS Command (Reboot) Accepted UPS Command (Reboot) Issued for Outlet Groups: [Outlet Group] UPS Firmware Upgrade in Progress UPS Firmware Version Up to Date UPS On UPS Output Power Turned Off UPS Shutdown Warranty Expired on [date] Warranty Expires on [date] Warranty Renewed Event Description Action Advanced Plan Enabled You have successfully purchased an Advanced plan. No action required. Advanced Plan Expired on [date] The expiry date of your Advanced plan has been reached. Buy a Standard or Advanced plan from Schneider Electric Exchange or a local reseller. Advanced Plan Expires on [date] Your Advanced plan is due to expire in a number of days. You will be notified of this event on the day of expiration.  Buy a Standard or Advanced plan from Schneider Electric Exchange or a local reseller. Advanced Plan Renewed You have successfully renewed an Advanced plan. No action required. Advanced Plan Expired, Standard Plan Enabled An Advanced plan has expired and a previously purchased Standard Plan has been enabled. Buy an Advanced plan from Schneider Electric Exchange or a local reseller if required. Battery Connected The UPS battery is connected and operating normally. This event is shown in the event log when the Battery Disconnected event has been resolved. No action required. Battery Replaced A UPS battery has been replaced, and reconnected. This event is shown in the event log when the Battery Replacement Due or Battery End of Lice Exceeded events have been resolved. No action required. Battery Replacement Due The Web Portal has detected that the UPS battery will reach the end of its life at the date specified. The Web Portal will notify you of this impending expiry at intervals of 90, 30 and 7 days in advance of the expiry date. You will also be notified of this event on the day of expiry. NOTE:  This is a Lifecycle Event Buy a replacement battery cartridge by  visiting  www.apc.com  or contacting your reseller partner. If configured, your reseller will be notified when your UPS battery is due to expire.  Communications Established Network communications between the Web Portal and the UPS have been established. This event is shown in the event log when the Communications Lost event has been resolved. No action required. Standard Plan Expired on [date] The expiry date of your Standard plan has been reached and your device is set to Basic Monitoring.  Buy a Standard or Advanced plan from Schneider Electric Exchange or a local reseller. Standard Plan Expires on [date] Your Standard plan is due to expire in a number of days. You will be notified of this event on the day of expiration. Buy a Standard or Advanced plan from Schneider Electric Exchange or a local reseller. Standard Plan Renewed Your Standard plan was successfully renewed. This event is shown in the event log when a Standard plan is purchased via Schneider Electric Exchange or a local reseller. No action required. Power Restored The input AC utility power has returned, for example after a power outage. This event is shown in the event log when a UPS On Battery returns to an On Line state. No action required. Return from Bypass The UPS is no longer in a bypass state, and the connected devices are supported by the UPS input power. This event is shown in the event log when the UPS Initiated Bypass and User Initiated Bypass events have been resolved. No action required. Runtime Calibration Initiated, UPS On Battery A battery calibration has been manually initiated via the UPS LCD or PowerChute Serial Shutdown to determine an accurate reading of battery runtime available. During the runtime calibration, the devices connected to the UPS are supported by the battery. See Knowledge Base article  FA284198 for more information. No action required. Time-On-Battery load shedding is enabled on Group X The UPS is on battery and load shedding is enabled on the specified group. No action required. TimeOnBattery Load Shedding enabled You have enabled Load Shedding through the SmartConnect control panel. No action required. TimeOnBattery Load Shedding disabled You have disabled Load Shedding through the SmartConnect control panel. No action required. UPS Command (Reboot) Accepted The UPS device’s outlet group(s) reboot was successfully initiated. No action required.  UPS Command (Reboot) Issued for Outlet Groups: [Outlet Group] APC Smart-UPS has initiated a reboot of the UPS device’s outlet group(s): Main Outlet Group and/or Controlled Outlet Group(s). No action required. UPS Firmware Upgrade in Progress The UPS firmware update is in progress. No action required. UPS Firmware Version Up to Date The UPS firmware is up to date, and no new firmware upgrade is available at this time.  No action required. UPS On The UPS output power has been turned back on, and any connected devices are supported by the output power. No action required. UPS Output Power Turned Off The UPS output is turned off and is not supplying power to the connected devices.  You must turn on power to the UPS using the LCD display to supply power to devices connected to the UPS and to clear this event. UPS Shutdown The UPS is shutting down due to one of the following external events: The option to turn the UPS Off with Delay has been selected via the UPS LCD. PowerChute Network Shutdown or PowerChute Serial Shutdown has issued a command to shut down the UPS. The UPS has Load Shedding configured to shut down outlet groups during an On Battery event or in response to an overload, and the Master Outlet Group has turned off. The UPS has received a command to shut down via the Network Management Card Web UI, Command Line Interface, or via Simple Network Management Protocol (SNMP). If the UPS is managed by PowerChute, it will gracefully shut down devices connected to the UPS once a shutdown sequence is configured.   If your UPS is not managed by PowerChute, the output power from the UPS to the connected devices is turned off, and devices connected to the UPS are not shut down gracefully.   To prevent this, configure a shutdown sequence using PowerChute.   Warranty Expired on [date] The specified warranty end date has been reached. NOTE: This is a Lifecycle Event Buy an extended warranty from APC. See UPS Warranty Extension for details on extending your warranty.  Warranty Expires on [date] The UPS warranty is due to expire in a number of days. You will be notified of this event on the day of expiration.  NOTE: This is a Lifecycle Event Buy an extended warranty from APC. See UPS Warranty Extension for details on extending your warranty.  Warranty Renewed The UPS Warranty end date has been updated on the UPS Status > UPS Warranty page. Contact APC Customer Support  in the event of issues with your UPS

A Critical event is an event that requires immediate attention. These events are displayed in the Event Log page of the Web Portal.   Battery Disconnected Battery: High Temperature Battery: Temperature Threshold Exceeded Communications Lost Replace Battery UPS Fault (Error Code) UPS Initiated Bypass UPS Low Battery UPS Overload Critical UPS Events Event Description Action Battery Disconnected The Web Portal has detected that the UPS battery has been disconnected from the UPS, and the UPS cannot support its load. Refer to the UPS Installation Guide for instructions on reconnecting the battery. Battery: High Temperature The Web Portal has detected that the UPS battery temperature is too high. This temperature event can be caused by a high temperature at the UPS installation site, or as an early notification of an impending battery issue. Battery lifespan is impacted by the operating temperature of the battery. The optimum operating temperature for a lead-acid battery is 25º Celsius/ 77º Fahrenheit. Take immediate steps to reduce the internal temperature of the UPS: • Ensure sure that the UPS is installed in a cool, dry location. Check that the ambient temperature of the UPS installation site does not exceed 24º Celsius/ 75º Fahrenheit. • Ensure that the UPS vents are not blocked, and allow a minimum of 2 inches of space around the UPS for ventilation. • Disconnect all devices from the UPS, turn off the UPS, and cool the battery to less than 45º Celsius/ 113º Fahrenheit to clear the event.  • Turn on the UPS and run a self test. If the self test does not pass, a replacement battery may be required. Continued operation under this condition may result in a more critical condition. If the event persists, contact APC Customer Support for further guidance. Battery: Temperature Threshold Exceeded Immediate attention is required. The UPS internal battery temperature is too high and the battery may be damaged due to excess heat. NOTE: The UPS load is not supported during this Battery Temperature event. In the event of a power outage, connected devices will not be supported by the UPS battery, and will not be shut down gracefully. Follow the instructions in the UPS Installation Guide to immediately inspect the UPS battery. • If the UPS battery is not swollen, or hot to the touch: a .Promptly disconnect the battery from the UPS. b. Contact APC Customer Support  to obtain a replacement battery. • If the UPS battery has swollen due to excess heat and cannot be disconnected or removed from the UPS: a. Gracefully shut down and disconnect devices connected to the UPS. b. Turn off the UPS and disconnect input power to the UPS. Communications Lost There have been no network communications between the Web Portal and the UPS for more than 17 minutes. • Check that the network cable is connected to the SmartConnect Ethernet port of the UPS. • Check that the network cable is connected to a network switch, and make sure that the network switch has an active internet connection. • Ensure that SmartConnect access is enabled on your UPS. This can be manually enabled via the UPS device’s LCD screen. For more information, consult your UPS manual.  Replace Battery An internal UPS battery self test has detected that the battery can no longer support its load, and needs to be replaced. Visit www.apc.com or your reseller partner to buy a replacement battery. UPS Fault (Error Code) The UPS is reporting a hardware error. An associated Error Code is displayed to specify the type of hardware error. Contact APC Customer Support, and specify the error code displayed in the Web Portal for further assistance. UPS Initiated Bypass The UPS is reporting an internal hardware issue that has caused the UPS to switch to bypass operation. The action required depends on the type of hardware issue that causes the bypass. The event causing the bypass condition is also logged to the event log, e.g. UPS Fault (Error Code. Refer to the Operation Manual of your UPS for more information on possible causes or contact APC Customer Support  for further assistance and ensure to reference the UPS Error Code or UPS event that occurred at the time the UPS initiated the bypass condition. NOTE: While in bypass, the battery is not supporting the load. If a power outage occurs, the devices connected to the UPS are not protected by the UPS battery. UPS Low Battery The UPS operating on battery power has reached the Low Battery threshold, which is configurable via the UPS LCD, and via PowerChute Serial Shutdown. When the runtime remaining of a UPS on battery reaches this threshold, a low battery condition is triggered, and if input power is not supplied to the UPS, the UPS will shut down when the battery is exhausted. A low battery warning will also trigger a shutdown of any devices connected to the UPS that are managed by PowerChute Serial Shutdown or Network Shutdown. If devices connected to the UPS are not managed by PowerChute, gracefully shut them down immediately. Restore utility power to the UPS when the power outage is resolved. UPS Overload The UPS cannot supply enough power to support the number or capacity of devices connected to the UPS. If the overload event has occurred following the addition of a new device connected to the UPS, the UPS cannot support the new load. Connect the new device to another UPS, or visit www.apc.com or your reseller partner to buy a UPS model that can support the increased load. If the overload was not caused by connecting new loads to the UPS: • Run a UPS self test to see if the event clears. • If the self test is passed and the overload still exists, gracefully shut down the devices connected to the UPS, and restart the UPS. • If the problem persists, disconnect all equipment from the UPS, restart the UPS and run a self test. •If the overload persists, contact APC Customer Support. If the overload has cleared, reconnect and turn on devices one at a time to determine which device caused the overload condition.

A Warning event is an event that requires attention. These events are displayed in the Event Log page of the Web Portal.   Warning UPS Events Battery End of Life Exceeded Battery Needs Replacement Site Wiring Fault UPS Command (Reboot) Unsuccessful UPS Firmware Version Out of Date UPS On Battery User Initiated Bypass Event Description Action Battery End of Life Exceeded The predicted lifespan of the UPS battery has expired. NOTE: This is a Lifecycle Event You must buy a replacement UPS battery. Visit www.apc.com or your reseller partner. If configured, your reseller will be notified when your UPS battery is due to expire. Battery Needs Replacement The Web Portal has detected that the UPS battery has reached its end of life. The UPS battery should be replaced immediately. NOTE: This is a Lifecycle Event You must buy a replacement battery cartridge immediately. Visit www.apc.com or your reseller partner. If configured, your reseller will be notified when your UPS battery is due to expire. Site Wiring Fault The UPS has detected that one of the following problems exist in the building wiring that supplies its input power: • The input power to the UPS has its polarity reversed. • The input power is not grounded, or the UPS is not properly grounded. • The neutral wire of the input power source is overloaded (greater than 7 volts). Have a licensed electrician investigate and correct the wiring issue. UPS Command (Reboot) Unsuccessful The UPS device’s outlet group(s) could not be completed at this time. For example, APC Smart-UPS could not contact the UPS or the UPS rejected the reboot request. If there is already a reboot in progress, the new reboot request will be unsuccessful. To retry rebooting your outlet group(s), click the Try Again button in the Control section in the UPS Status page. UPS Firmware Version Out of Date The current UPS firmware is out of date, and a new firmware upgrade is available for your UPS.  NOTE: A valid Standard or Advanced plan is required to initiate a UPS firmware upgrade via the Web Portal.  NOTE: This is a Lifecycle Event In the Web Portal, go to the Dashboard, click View UPS next to the UPS with a status description of "UPS Firmware Version Out of Date". In the UPS Status page, click the Active Events banner to expand the events, and click View Upgrade for more information, and to initiate the upgrade. Alternatively, you can upgrade your UPS firmware via the LCD or using the Firmware Upgrade Wizard. UPS On Battery The UPS has switched to battery power to support its load in response to an input power issue, e.g. a power outage. The devices connected to the UPS are supported by the UPS battery. Check the On Battery field displayed on the UPS Status page to see the runtime remaining. If the devices connected to the UPS are managed by PowerChute, they will be gracefully shut down according to the PowerChute configuration. User Initiated Bypass You have used the UPS bypass switch or a PowerChute Serial Shutdown diagnostic to put the UPS into bypass mode for maintenance. While in bypass, the battery is not supporting the load. If a power outage occurs, the devices connected to the UPS are not protected by the UPS battery. When maintenance is completed, return the UPS to on line operation immediately.

UPS Events that have occurred on your device within the past 30 days are logged to the Event Log in the Web Portal.   Each event has an associated severity:   Critical: An event that requires immediate attention. The load connected to the UPS may not be supported in the event of a power outage. See the Critical UPS Events article for a complete breakdown of these events. Warning: An event that requires attention. See the Warning UPS Events article for a complete breakdown of these events. Informational: An event that does not require attention; for informational purposes only. See the Informational UPS Events article for a complete breakdown of these events.   Lifecycle Event A Lifecycle Event are certain events relating to the life of the UPS Battery, UPS firmware or UPS Warranty. The Web Portal also displays lifecycle events in the Notifications panel, to keep you informed.   You can choose to filter the events by severity, and use the search box to search events by Time, UPS Name, and Event Name.