Web Portal Sign Up Issues

[CDiggin]

To successfully sign up to the Web Portal, ensure your password adheres to the Password Requirements as detailed in Sign Up to the Web Portal.

If you are having difficulty signing up to the Web Portal with your email address because it was already registered with Schneider Electric, you may need to perform a Password Reset to regain access to your account. See Updating your Profile for more information.

Registration email not received

If you have signed up for a Schneider Electric account but you have not received your registration email at the email address provided during sign up, check the following:

• Ensure you entered your email address correctly and try to sign up again.
• Check your Junk email folder.
• Ensure you do not have any email filter rules applied to smartconnect.apc.com.
• Resend the email using the resend button available during sign up. If you do not receive the registration email after a few minutes, try using an alternate email address.
• If the issue is not resolved, contact APC Customer Support.

Unsolicited Email Received

If you have received email from the Web Portal but you do not have a Schneider Electric account, see "Why did I receive an email from SmartConnect?"