Adding your Device Issues

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QR Code Registration 

How do I install a QR Code Reader on my mobile device?

A QR Code Reader is available from the Google Play™ store or Apple App Store®:

1. Visit the app store for your device.
2. Search for a QR Code reader.
3. Install the app. See "QR Code Scan" in Add your Device.

My device does not support installing a QR code reader

If your device does not support a QR code reader, you can register your SmartConnect-compatible UPS with your account using the Product Code. See "Product Codes" in Add your Device.

The QR Code scan does not work, what should I do?

If the QR code reader does not work, you can register your SmartConnect-compatible UPS with your account using the Product Codes.

NOTE: Ensure that 4-5 minutes have elapsed after you have connected your SmartConnect-compatible UPS before attempting to register your device.

Product Code Registration

I cannot find my Product Codes

The product codes include the Product ID and Product Key, and are located on the UPS label. See "Product Codes" in Add your Device for more information.

Someone has already registered my UPS to their account

See "Register Error - UPS is already registered to another account"  in Web Portal Application Errors for more information.

The Web Portal cannot find the UPS device

When the Product ID or Key is not recognized by the Web Portal, or the UPS is not connected to Schneider Electric cloud services.

• Check that you have entered the Product ID and Key correctly.
• See "APC Smart-UPS Device Tyles" in UPS Connection to the Cloud Issues to troubleshoot connectivity issues.
• If the UPS is connected to Schneider Electric cloud services, and the Product codes are entered correctly, contact APC Customer Support. 

NOTE: Ensure that 4-5 minutes have elapsed after you have connected your SmartConnect-compatible UPS before attempting to register your device.