Wiser Home & Gen 2 - constant bugs despite the new firmware (4.38.49)

[Tsnooz]

Hi, 

I've installed the new firmware (4.38.49) for the Wiser Gen 2, but it still bugs all the time, at every action in the Wiser Home app it all disconnects and then it's working again, and disconnects again, and so on. 

You'll see attached the different pictures in the .zip file.

How can it be solved?

It's not possible to stay like this. We need a stable interface.

PS: fyi I've a Somfy alarm system connected to my same local wifi and it works all fine, not a single bug. So the issue is really on Wiser side, software and/or hardware. 

Thanks in advance for your help and feedback, 

Best,

Thomas

[Tsnooz]

Hi,

In addition to my previous message that now the wiser gen 2 is blinking red (again) and I need to re-setup all over again the wifi connection.

So it's either the gen 2 blinking red with the wifi link to reinstall, either when the wifi connection is working it's the wiser home app that is bugging. 

Bugs over bugs.

Thanks in advance for your help,

[David_SE · Accepted solution]

Hi @Tsnooz ,

Thanks for your post. I recommand you to contact your local customer support.

If you are in UK, please send an email to support@schneider-electric.zendesk.com or alternatively call them on 0333 600 022 (option 2, then 2).

BR

David