Important Announcement: Community Back to Full Functionality
Dear Members, we are thrilled to announce that our Community is back to full functionality and that posts publication is now enabled again! We appreciate your patience during the last weeks. Learn more about our Community Guidelines. Thank you, Schneider Electric Community Team.
Metering & Power Quality
Schneider Electric support forum about Power Meters (ION, PowerTag, PowerLogic) and Power Quality from design, implementation to troubleshooting and more.
Link copied. Please paste this link to share this article on your social media post.
Good day
We have a trouble with the ION Virtual Processor Service, after the change of network domain of server, this service is stop and has not been possible to start it again.
I am grateful to anyone who can give me your comments.
Note: The application is on the SPM7.0 version.
Thank´s
Link copied. Please paste this link to share this article on your social media post.
vip.cfg and vip.bak (note both files required)
Link copied. Please paste this link to share this article on your social media post.
This should probably not be under ION Setup but rather Power Motoring Expert. Second I would recommend contacting technical support and having a case started. You will want to run the diagnostic tool as I am sure there will be a need to look at some of the log files.
Link copied. Please paste this link to share this article on your social media post.
Hi, thanks for your response.
I managed to solve the problem with the VIP service, what I did was to restore a backup of the files and restart the service VIP.
best regard.
Link copied. Please paste this link to share this article on your social media post.
Hi, restore a backup of which files?
Link copied. Please paste this link to share this article on your social media post.
Link copied. Please paste this link to share this article on your social media post.
The backup was bad too, so we´v created a new VIP, then it worked.
Create your free account or log in to subscribe to the forum - and gain access to more than 10,000+ support articles along with insights from experts and peers.