Problem in diagrams

[Ricardo_RM]

Hello community

A customer has a problem when consulting the meter disturbance diagram, he has a PME2020 and tells us that clicking on this option presents a problem, as seen in the images

The client tells us that this problem happens very often, like three or four times a week.

The momentary solution is to restart the services and they already give the data again. But we would like to know if you have any knowledge of what may be going on and if there is another method where you don't have to constantly restart services.

I appreciate your help

Greetings

@Charles_Murison 

@Attila_Fritz 

[Charles_Murison · Accepted solution]

Hello @Ricardo_RM ,

This question would likely be better asked in the PME section. Hard to say from the images alone. There could be something with diagram inheritance. Could be issue with query server, could be connection issue to database etc. Hard to troubleshoot this over a forum.

When this happens, recommend running the PME diagnostic tool to get a snapshot of the system in error state. Then contact your local technical support to troubleshoot.

Can also try accessing diagrams outside the /web frame. go to https://[server]/ion (instead of default /web).

Regards,

Charles

[Ricardo_RM]

Thank you very much @Charles_Murison , I will post it on the PME forum. But we are going to do what you recommend and we are going to generate a diagnostic tool to have a better picture.

Regards